Job Description:

Systems Analyst

 

Children’s Clinics is seeking a Full-Time Systems Analyst.

Located in beautiful Tucson, Arizona, Children’s Clinics is a welcoming, integrated, outpatient medical facility serving Southern Arizona’s children and their families. We provide over 25 medical and dental specialty clinics, primary care, behavioral health and outpatient rehabilitative therapy.  The Clinic is centrally located and easily accessible. Join our team if you are mission driven and seeking a rewarding and fun career opportunity.

We provide you and your family with an excellent Total Rewards package including:

• A competitive salary


• Medical, Dental, Vision


• 401(k) with company match


• Group Term Life in addition to voluntary life insurance


• Corporate Care (sick child/adult/pet)


• Pet Care program


• Tuition reimbursement


• Paid Holidays, Paid Sick and Paid Time Off


• Supplemental insurance


• Flexible Work Strategies (depending on position)


• And more…

As a member of the Information Systems (I.S.) team, the Systems Analyst will join a small and agile team supporting internal and external clients. The Systems Analyst will manage the NextGen EHR/PM software, providing application support, training/education and lead system upgrades including the development of new solutions within NextGen; desktop support; curriculum development. The successful candidate will be experienced in SQL, Crystal Reports, Python. Microsoft Office Suite; the ability to work independently, possess strong communication, time management and organization skills; and have solid experience and knowledge of EHR and systems.

A Bachelor’s degree in MIS or related field or equivalent combination of education and experience and one year related experience in healthcare delivery setting required. Two or more years of experience in software support and development experience with NextGen or other healthcare application preferred.

Please apply on-line at https://www.childrensclinics.org/about/careers/

JOB TITLE: Systems Analyst	JOB CODE: Z0033
DEPARTMENT: Information Systems	FLSA: Exempt
REPORTS TO: Chief Financial Officer
REVIEWED:  01/2023

SUMMARY

This position is responsible for enhancing the functionality of the NextGen EHR/PM software used by Children’s Clinics. This professional will be responsible for working directly with internal and external clients, including all levels of management, information technology professionals, product end users and other key stakeholders. Focus will be in providing application support; working with customers to identify areas of opportunity; gathering customer requirements and developing new solutions within NextGen; developing reports; testing, troubleshooting and performing product upgrades.

ESSENTIAL FUNCTIONS

Consults with IT team members, operational and clinical users and Subject Matter Experts (SMEs) to: review and understand customer requirements and specifications; clarify program intent; define and resolve issues; modify appropriate templates or documents to suit custom workflows or client needs; suggest changes; develop appropriate templates and software to suit custom workflows or client needs.

Leads small to large sized projects or initiatives.

Understands the business/clinical strategy of a particular area and proactively works with customers to define the necessary information needed to drive improvement.

Performs additional programming tasks using SQL commands and stored procedures to extract data from the application and provide queries/reports to users, management and external clients.

Performs application upgrades, troubleshoot upgrade issue and assist in upgrade and new product/software testing.

Supports and troubleshoot system architecture, database and performance as well as other aspects of the NextGen application at a high level.

Effectively develops reports using NextGen EHR/PM Report Writer utilities.

Performs new hire orientation, creates network accounts and request vendors to create additional accounts for users.

Performs other duties as required and assigned

KNOWLEDGE, SKILLS AND ABILITIES

Knowledge of information systems, business/clinical operations, requirements analysis, and assigned core application(s).

Skill in analytics and critical thinking

Skill in professional internal and client facing verbal and written communication

Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Ability to determine, document and present information for the selection and implementation of vendor products which meet the needs of the Clinic.

Ability to install, configure and upgrade complex system applications, databases, utilities and hardware.

Ability to assist computer operators with problems relating to software and hardware.

Ability to provide technical assistance to staff including interpretation of specifications.

Ability to keep abreast of the latest developments and studies regarding new technologies and their application to our business.

Ability to provide users support for a variety of technical, computer and printer issues.

Ability to demonstrate competence in Microsoft Office applications (Excel, Word, Access). Demonstrates high levels of technical and professional knowledge while quickly assimilating new knowledge.

MINIMUM QUALIFICATIONS

Education:

Bachelor’s degree from four-year college or university in management information systems or related field or equivalent combination or education and experience required

Experience:

One or more years related experience in healthcare delivery setting required

Two or more years professional software support and development experience with NextGen EHR/PM or other healthcare application preferred

Licenses and Certificates:

None required

AGE OF PATIENTS ATTENDED BY EMPLOYEE IN THIS POSITION

Check all that apply:

_X_ N/A     ___ Neonatal (newborn)     ___ Pediatric (birth-13)     ___ Young Adult (14-21)     ___ Adult (21-65)

FINGERPRINT CLEARANCE

Employees are required to maintain a current Department of Public Safety Level 1 Fingerprint Clearance Card. Proof of a current fingerprint clearance card must be received within 90 days of employment.

PHYSICAL DEMANDS AND WORK ENVIRONMENT

The physical demands and work environment described here are representative of that which an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle or feel and talk and hear. The employee is occasionally required to stand and walk. Specific vision abilities required by this job include close vision, distance vision, color vision and ability to adjust focus. While performing the duties of this job, the employee may potentially be exposed to infectious organisms during routine and emergency situations. The noise level in the work environment is usually moderate.

BLOODBORNE PATHOGEN CATEGORY: 3

Category 1: Performs tasks that involve exposure to blood, body fluids or tissue.  Use of appropriate protective measures should be required.

Category 2: Performs tasks that involve no exposure to blood, body fluids or tissue but employment may require performing unplanned Category 1 tasks.  The normal work routine involves no exposure to blood, body fluids or tissue but exposure or potential exposure may be required as a condition of employment.  Appropriate protective measure should be readily available.

Category 3: Performs tasks that involve no exposure to blood, body fluids or tissue and Category 1 tasks are not a condition of employment.  The normal work routine involves no exposure to blood, body fluid or tissues.

Children’s Clinics reserves the right to make changes to this document at any time in accordance with business needs.  This document is not intended to list all duties of the job.  It is descriptive only of the chief duties and responsibilities.

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