Job Description:

ROLE SUMMARY The RFP Access & Analytics Supervisor plays a critical role within Cigna's RFP Strategy & Operations team. This individual provides specialized focus and supervision to Access & Analytics staff, including in support of their efforts related to network analysis and GeoAccess reporting as part of the RFP process. This individual acts as a subject matter expert and provides a wide breadth of support for experienced front-line employees to drive accurate, consistent, high quality, winning data and reporting outputs. The Access & Analytics supervisor partners closely with the Technology & Access Analytics Manager, as well as with RFP management, other RFP teams, and key organizational business partners to influence solution-based ideas and to implement continuous improvement and service excellence initiatives. He/she may partner closely with our GeoAccess reporting vendor, Quest Analytics, to ensure continued optimization of the team's primary technology and ongoing focus on our broader self-service adoption efforts. Other job responsibilities may include but would not be limited to:

• Staff coaching, training, and quality reviews


• Case assignment and collaboration on team capacity


• Reporting on team-related trends and themes


• Support and/or leadership of process improvements


• Support and/or leadership of external vendor discussions


• Assistance with production volume (e.g., high profile or as needed)

The supervisor must have prior experience in a GeoAccess reporting and/or network analysis role, preferably within the health care space. The ideal candidate possesses knowledge of the RFP process and experience working with sales and sales support teams. Experience working with Quest Analytics applications ideal but not required.

Qualifications

• Prior experience (3+ years) successfully performing functions related to network analysis, GeoAccess reporting, and/or other provider data management experience


• Analytical abilities are a must and required to navigate the day-to-day inquiries and challenges presented by internal and external business partners


• Highly proficient in technical/computer skills is a must - a successful individual will be highly skilled in all Microsoft Office applications (including Word, Excel, PowerPoint, and Access), Salesforce, and have the ability or desire to learn other technical skills


• Demonstrated planning/organizational skills; ability to plan for both the long and short term; ability to work on many issues at once and to prioritize work assignments to the team


• Demonstrated ability to develop strong working relationships with others, take a leadership role and offer recommended solutions to develop best practices


• Meet internal and external customer expectations and act with a strong focus to deliver


• Effective speaking and communication skills


• Motivated self-starter who is detail-oriented with strong organizational and time management skills


• Ability to function in a high demand work environment while managing multiple priorities


• Responsible and professional business acumen necessary to fulfill job responsibilities


• Strong attention to detail and ability to work independently


• Prior management experience is a plus but not required


• Bachelor's degree highly preferred but not required

Aligned Cigna Competencies

• Manages complexity


• Collaborates


• Instills trust


• Builds effective teams


• Communicates effectively


• Nimble learning


• Develops talent


• Resourcefulness

If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.

For this position, we anticipate offering an annual salary of 76,400 - 127,300 USD / yearly, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.

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