POSITION SUMMARY This position leads the User Experience Design discipline for the delivery of the Evernorth Pharmacy+ product suite, including the existing Web & Mobile products of the Express Scripts Pharmacy, the Web & Mobile products of the Accredo Pharmacy, the Web & Mobile products of the Express Scripts PBM, and the Web product of Evicore.
Direct Leadership Responsibilities
Concept & Craft represents the leadership initiatives responsible for the discipline sets that assemble to produce Product Design. The leaders on this team set the bar for their disciplines, and define the processes, work output, platforms and tools that will bring efficiency and quality to product delivery. This team also incubates new design patterns, design systems that represent the evolution of brand in the digital product environment, and innovative experiential concepts that push the expectations of users in the health-focused digital ecosystem.
ABOUT EVERNORTH DIGITAL Evernorth is built on the recognition that health makes progress possible. Our health services are designed to redefine health care as we know it, and the Evernorth team is unified in the belief that we are responsible for the future of healthcare. This means that our products must inspire change in people that leads to positive pathways: pathways that lead to health, to healing, to preventative wellness and ultimate vitality.
The Evernorth Digital team is like few in comparable Technology companies today: we are a collective of carefully curated, specialized disciplines that, when whole, imagines, plans, defines, tests, instruments, measures, builds, deploys, monitors and optimizes end-to-end experiences that represent the health services suite of product offerings. We are united by our mission to improve life and health outcomes towards aspirational vitality, but we practice our crafts in a discipline orientation that allows us to perfect, excel, and stay current; we then bring our gifts together in an impressive expression of teamwork.
DUTIES AND RESPONSIBILITIES
The ideal candidate will blend aspects of a Digital Creative Director, User Experience Designer, Information Architect and Product Design expert to lead the digital design team in a critical strategic area: Pharmacy+.
Focus on the delivery of end-to-end product domains for several direct products and considering pharmacy as a service, including patterns and systems for each domain and each user voice,building auser-centric vision that enhances engagement, drives acquisition, improves retention and grows adoption of digital tools reframing users expectations of healthcare andhealth servicesneeds from difficult to welcoming.
Help define KPIs in collaboration with your partners and prioritize product output and deliveries in relation to those KPIs and ensure the strategic vision delivers on those KPIs.
Partner with cross functional leaders to lead, develop and measure the product design and design systems (creative, design and content) for multiple healthcare brands in the digital channel.
Obsess over details, craft and quality, while making sure to represent the needs of the business and the voice of the customer.
Lead, coach, recruit, curate and directly manage the work of the direct product design teams for this space.
Partner closely with product and business stakeholders to strategize the highest priority for experimentation and execute those experiments to create new patterns and/or optimize those already in the design kit.
Work with Software Engineering leaders to provision, maintain, and deploy products and design systems to the front end engineering toolkit. You will also advise on optimization and invention in these discrete product spaces.
Represent the Pharmacy+ team in collaborative forums, including stage- and conference-focused opportunities.
Drive the team and ensure all are working towards a common goal, ultimately delivering value by prioritizing product demand, backlog and the execution of engineering efforts.
Provide leadership to support to your design teams by handling impediments and potential roadblocks.
Develop future leaders within the Evernorth team.
QUALIFICATIONS
Background at the intersection of digital marketing, brand, user experience and content strategy, with a history of leading the vision, execution and launch of high-profile initiatives.
You have a "one team" mindset, having worked directly with product management, brand, marketing, engineering, different design disciplines and other stakeholders on blended digital teams.
Lead the visual and experiential language of the journeys for this product suite and related design systems that serve as the foundational architecture of the digital product universe.
Build culture and bring up leaders all around you, creating a happy, healthy and inclusive environment for your team so that they can do the best work of their lives and to thrive while doing it.
You have worked on a technology team and closely with software engineering. You don't have to know how to code but you need to be fluent enough to carry a technical conversation.
Your past successes include setting a vision and building an actionable roadmap that increases brand affinity, increases engagement and conversion. Doing this within a healthcare or financial services setting would be very applicable to the work we do here.
You have brought products to life through storytelling using visual design, content, motion, video, interaction design and data visualization.
You have deep experience with design teams working within an agile environment and experience working with modern software engineering teams.
Bachelor's or Master's degree in relevant discipline or equivalent experience required
10+ years experience at the cross section of UX brand, and digital marketing with 3+ years of prior leadership experience at the Senior Manager level. Experience leading leaders required. A combination of agency and in-house experience preferred.
Proficient in Figma, Sketch, Adobe Creative Suite, After Effects, Keynote, Powerpoint, Drupal (or similar CMS)
Represent team's system of engagement values - empathetic, ethical, creative, inventive, gritty, self-aware, collaborative, and devoted. Believes in the One Team, One Dream way of operating.
Embodies the necessary skills required for success with this role: proactivity, strategic mindset, enthusiasm for strategic planning, collaboration, trustworthiness, high ethical standard, adaptability and resiliency related to change management.
Strong written and verbal communication skills.
CRITICAL COMPETENCIES
Strategic Mindset - Seeing ahead to future possibilities and translating them into breakthrough strategies
Drives Results - Pushes team and cross functional partners to deliver needed results in tough circumstances and expedited timelines
Action Oriented - Takes on tough challenges with sense of urgency, high energy, and enthusiasm
Decision Quality - Makes sound and timely decisions to keep work moving forward
Directs Work - Provides direction to direct reports and cross functional teams and removes barriers to getting work done
Manages Complexity - Makes sense of complex and sometimes contradictory information to effectively solve problems
Manages Ambiguity - Operates effectively and drives work forward even when things are not certain or there is no clear way forward
Balances Stakeholders - Anticipates and balances the needs of multiple stakeholders across Health Services and Enterprise
Collaborates - Quickly builds partnerships and works collaboratively with others to ensure progress
Courage - Steps up to address difficult issues and says what needs to be said
Instills Trust - Quickly gains confidence and trust of others through honesty, integrity, and authenticity
Communicates Effectively - Develops and delivers multi-mode communications that convey a clear message and adapts to multiple audiences
Situational Adaptability - Adapts approach and demeanor in real time to match the shifting demands of different situations.
If you will be working at home occasionally or permanently, the internet connection must be obtained through a cable broadband or fiber optic internet service provider with speeds of at least 10Mbps download/5Mbps upload.
For this position, we anticipate offering an annual salary of 165,100 - 275,100 USD / yearly, depending on relevant factors, including experience and geographic location.
This role is also anticipated to be eligible to participate in an annual bonus and long term incentive plan.
We want you to be healthy, balanced, and feel secure. That's why you'll enjoy a comprehensive range of benefits, with a focus on supporting your whole health. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and paid holidays. For more details on our employee benefits programs, visit Life at Cigna .
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.
