Posted in Customer Service 30+ days ago.
Type: Full-Time
Location: Albuquerque, NM, New Mexico
NEW TRAINING CLASS BEGINS ON
MONDAY DECEMBER 5, 2022
Candidates must reside in any of the following states: Alabama, Arizona, Colorado, Connecticut, Delaware, Florida, Georgia, Indiana, Kentucky, Massachusetts, Michigan, Missouri, Nevada, New Jersey, New Mexico, New York, North Carolina, Oklahoma, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia or Wisconsin
Does the idea of applying your talents at a company that assists people in understanding how to obtain additional health care benefits and compensates well for doing so, inspire you? We call it “Doing good while doing well” and invite you to apply to join us and begin moving forward along a beneficial career path – one built on providing solutions by helping others navigate through the complex world of health care benefits.
Here at BeneLynk, our mission is to improve lives and positively impact social determinants of health barriers by providing our healthcare partners with the information they need, and people with the advocacy they deserve. We are laser-focused on our longstanding area of expertise in the healthcare world. We fully understand barriers and surface solutions, then provide the advocacy that changes lives and improves outcomes. Everything we do, from the systems we build, to our government relations, to our outreach operations, is in service of this one central vision.
REMOTE MEMBER ENGAGEMENT SPECALIST
This position holds accountability for conducting telephonic screening services to Medicare Advantage beneficiaries enrolled in a BeneLynk contracted Medicare Advantage plan. The Member Engagement Specialist makes outbound telephone calls and handles inbound telephone calls to confirm the beneficiaries Veteran status and assist with benefits sponsored by the Department of Veteran Affairs and other sources.
ESSENTIAL RESPONSIBILITIES
QUALIFICATIONS
Education – High School or General Education Degree (Preferred)
Experience – Demonstrated experience with direct consumer interaction and telephone sales experience. Demonstrated application of persuasion and ability to engage individuals over the phone; data entry and related computer skills.
Language Skills – Excellent verbal and written communication skills; ability to communicate with elderly individuals. Bi-lingual (English & Spanish) preferred.
Reasoning Ability – Ability to analyze and interpret benefit program criteria; ability to interact and decipher information via telephone or correspondence inquires. Good communication skills. must be orally articulate, have good written communication skills, and also be good listeners; Judgement; Analytical skills; Research skills; People skills; Perseverance; Creativity.
New Hire Training Expectations
Employees hired for this role are expected to attend the New Hire Training in full attendance without any exceptions.
The December 2022 New Hire Training class will begin on December 5, 2022, through December 30, 2022. Monday through Friday, 10AM – 7PM EST
We Offer Competitive Salaries And Benefits:
Work Environment
This role is a remote position.
Position Type/Expected Hours of Work
Full-time /Non-Exempt (Hourly)
Hours vary
Salary:
Based on Experience
EEO Statement
At BeneLynk, we don’t just accept differences; we celebrate, support, and thrive on them for the benefit of our employees, our products, and the communities that we serve. All employees share in the responsibility for fulfilling this company’s unwavering commitment to equal employment opportunity. BeneLynk is an equal opportunity employer, and as such, employment here is solely based on a person's merit and qualifications directly related to their professional expertise. BeneLynk does not discriminate against any employee or applicant because of race, creed, color, religion, gender, sexual orientation, gender identity/expression, national origin, disability, age, genetic information, veteran status, military status, marital/familial status, pregnancy, or related condition, including breastfeeding, or any other classes protected by law.
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