It's fun to work at a company where people truly believe in what they are doing!

Job Description:

Job Summary:  Responsible for the end-to-end process of collecting records and any other associated documents deemed necessary by our clients. Work within an assigned caseload and are responsible for obtaining the records within the Service Level Agreement contractually agreed upon with the client. Act as primary point of contact with vendors, claimants, record custodians and others.

Essential Job Duties:

• Manages a set caseload from start to finish, including prioritization, client communication, document management, and issues management in order to meet expected timelines


• Conducts case management consistent with the terms of the Statement of Work or supporting documentation and as specified within the process guidelines/protocols


• Understands technical capabilities of current systems


• Conducts accurate data entry


• Coordinates record retrieval between client law firms and retrieval vendors


• Provide accurate claimant information to vendors


• Properly generate and submit required medical record authorization forms


• Provide quality control for incoming records to ensure all necessary records are received


• Initiate workflows to alert clients of required actions and fulfillment action requests


• Daily follow-up with client law firms, retrieval vendors and claimants to ensure timely completion of required documents


• Works as a team member to meet critical weekly and monthly production deadlines 


• Ensures Personal Health Information (PHI) is secure at all times


• Regularly participates in meetings and is dependable as an internal/external resource on assigned projects


• Generates and processes Plaintiff Fact Sheets


• Other responsibilities as assigned

Qualifications:

• Bachelor’s or Associate’s Degree in relevant field or one to two years equivalent work experience


• Prior work experience in customer service, call center, medical, legal, or insurance claims office

• Must be able to work independently and collaboratively as an effective team member


• Must be able to guide oneself


• Able to adapt to constantly changing environment


• Must be proficient in MS Office applications, especially MS Excel

If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!

It is Epiq’s policy to comply with all applicable equal employment opportunity laws by making all employment decisions without unlawful regard or consideration of any individual’s race, religion, ethnicity, color, sex, sexual orientation, gender identity or expressions, transgender status, sexual and other reproductive health decisions, marital status, age, national origin, genetic information, ancestry, citizenship, physical or mental disability, veteran or family status or any other basis protected by applicable national, federal, state, provincial or local law. Epiq’s policy prohibits unlawful discrimination based on any of these impermissible bases, as well as any bases or grounds protected by applicable law in each jurisdiction. In addition Epiq will take affirmative action for minorities, women, covered veterans and individuals with disabilities. If you need assistance or an accommodation during the application process because of a disability, it is available upon request. Epiq is pleased to provide such assistance and no applicant will be penalized as a result of such a request.  Pursuant to relevant law, where applicable, Epiq will consider for employment qualified applicants with arrest and conviction records.