Are you looking to help transform a company and an industry? As a Stewart employee, you’ll be joining a company that is committed to helping you own, develop, and nurture your career while growing our company. We invest in your career journey because we understand that as you grow so does our company. You will be part of a diverse and equitable work environment that reflects the customers we serve. You’ll be empowered to use your unique experiences, passion and skills to help our company constantly evolve and improve. Together, we can achieve our vision of becoming the premier title services company.
Partner closely with the Director of Customer Success and Sales executives while onboarding new clients. Manage and maintain established customer relationships, handle high profile account escalations to include partnering with Operations, Sales and IT to ensure timely resolution. Identify process gaps and work with leadership for continual improvements. Ability to multi-task and stay organized. Step in and take on adhoc tasks/projects as needed.
Job Responsibilities
Own the onboarding of new clients to include communication creation, system education and process training
Lead demonstration sessions with potential clients to highlight NotaryCam’s system features
Build and maintain strong client relationships by facilitating monthly/bimonthly meetings with clients to ensure client adoption as well as identify trends and opportunities to improve the customer’s experience
Main point of contact for high level account inquiries / escalations
Create/maintain process instructional, SOPs and workflows
Collaborate with subject matter experts and leadership in the design and development of new client training content
Assist with scheduling client requests as needed
Provide timely and accurate progress reports and updates
Present at month end meetings with leadership
Proactive: identify operational/system gaps and offer innovative solutions
Provides support to Customer Service, Client Relations, and/or other sales team members in gathering required information needed to satisfy customer inquiries
Understands how own team integrates with related teams to accomplish objectives
Impacts the quality, timeliness and effectiveness of the team through own work
Recognizes and solves atypical problems that occur infrequently
Evaluates and selects solutions from existing precedents or procedures
Communicates and explains complex information, including interdependencies within the team and others
Works under limited supervision and may use discretion to modify work practices and processes to achieve results or improve efficiency
Individual contributor acting as a resource for less experienced team members; does not have supervisory responsibilities
Position may require travel up to 5%
Performs all other duties as assigned by management
Qualifications
Must have a current notary commission or be able to get commissioned once hired
Ability to outline and set project milestones and meet deadlines
High attention to detail
Strong organizational skill with the ability to multitask in a fast paced environment
Maintain a friendly and professional demeanor at all times
Impeccable customer de-escalation and resolution skills
Must have strong team collaboration skills and highly motivated
Works well independently as well as collaboration in a team environment
Flexible availability based on business needs
Knowledge of best practices in account retention
Strong written and verbal communication
Tech Savvy: ability to learn new systems quickly
Education
High school diploma required; Bachelor’s preferred
Experience
Typically requires 5+ years of related work experience
Knowledge of remote online notarization processes
Experience with CRM systems
Strong working knowledge of Real estate lending and Title processes
Proven client facing and interpersonal, communication skills to deal with customers and internal teams
Position is remote to all locations
Equal Employment Opportunity Employer
Stewart is committed to ensuring that its online application process provides an equal employment opportunity to all job seekers, including individuals with disabilities. If you have a disability and need assistance or an accommodation in the application process, please contact us by email at careers@stewart.com.
