Job Description:

Bring your exceptional customer service to the #1 hospital in Wisconsin!

We are seeking an End User Device Associate to:

• Troubleshoot connectivity and resolve hardware/software issues with timely resolution.


• Coordinate hardware and prepare installations.


• Support Microsoft operating systems, iOS, Android, hardware, and applications.

Education:

Minimum –  Associate Degree in Healthcare, Information Technology, Business, or related field (2 years of relevant experience may be considered in lieu of degree).

Preferred: Bachelors degree in Healthcare, Information Technology, Business, or related field strongly preferred.

Work Experience:

Preferred – One (1) year relevant experience in a Healthcare setting.

Licenese and Certificiations:

• Experience in healthcare organization.


• Experience providing computer hardware, software and application support for end users 

Required Skills, Knowledge, and Abilities:

• Excellent organizational / communications skills and the ability to prioritize, schedule and complete high number of work requests


• Ability to work independently with little oversight and direction


• Analytical and critical thinking


• Provide exceptional customer service


• Ability to troubleshoot computer hardware, software and applications.


• Ability to provide end user device support


• Expertise to make judgments in demanding situations

• Capable to react to frequent changes in duties and volume of work


• On call support which can include 24/7 availability


• Ability to drive between UW Health locations

Physical Requirements:

Medium: Ability to lift up to 50 pounds maximum with frequent lifting and/or carrying objects weighing up to 25 pounds.

Our Commitment to Diversity, Equity, and Inclusion

UW Health is committed to being a diverse, equitable, inclusive and anti-racist workplace and is an Equal Employment Opportunity, Affirmative Action employer. Our integrity shines through in patient care interactions and our daily work practices as we work to embrace the knowledge, unique perspectives and qualities each employee and faculty member brings to work each day. Applications from Black, Indigenous and People of Color (BIPOC) individuals, LGBTQ+ and non-binary identities, women, persons with disabilities, military service members and veterans are strongly encouraged. EOE, including disability/veterans.

Work Schedule:

Full-time, 40 hours per week. Monday through Friday between the hours of 8:00 AM – 5:00 PM; on-call rotation required. Hours may vary based on the operational needs of the department.

UW Health Administrative Facilities - UW Health has administrative locations throughout Madison and beyond where thousands of employees provide vital support to our clinical areas. These locations are home to departments such as Access Services, Compliance, Human Resources, Information Services, Patient Medical Records, Payroll and many others.

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UW Hospital and Clinics benefits

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