JOB SUMMARY


The District Director provides leadership and strategic direction for assigned geography and portfolio; ensures the district achieves short and long-term revenue growth and profitability goals. Directs, manages, and ensures delivery of quality services; manages operations efficiently and effectively to achieve service and profitability objectives with full profit and loss responsibility. Coordinates and directs new client transitions. Implements client satisfaction drivers. Coaches, trains, and develops field managers and supervisors. Manages District Office staff and critical functions including recruitment, hiring, recordkeeping, certification compliance, licensing, operational support, timekeeping and payroll protocols, and accounts payable. Responsible for client service operations, customer satisfaction, and employee retention initiatives.


ESSENTIAL FUNCTIONS


• The functions listed describe the business purpose of this job. Specific duties or tasks may vary and be documented separately. The employee might not be required to perform all functions listed. Additional duties may be assigned, and functions may be modified according to business necessity.

• All assigned duties or tasks are deemed to be part of the essential functions unless such duties or tasks are unrelated to the functions listed, in which case they are deemed to be other (non-essential) functions.

• Employees are held accountable for successful job performance. Job performance standards may be documented separately and may include functions, objectives, duties, or tasks not specifically listed herein.

• In performing functions, duties, or tasks, employees are required to know and follow safe work practices and to be aware of company policies and procedures related to job safety, including safety rules and regulations. Employees are required to notify superiors upon becoming aware of unsafe working conditions.

• All functions, duties, or tasks are to be carried out in an honest, ethical, and professional manner and are to be performed in conformance with applicable company policies and procedures. In the event of uncertainty or lack of knowledge of company policies and procedures, employees are required to request clarification or explanations from superiors or authorized company representatives.

1. Analyzes operational and financial indicators to continuously improve District and Company performance; ensures fiscal responsibility for profitable operations with full profit and loss accountability for assigned geography and portfolio.

2. Ensures the consistent delivery of high-quality customer service and all service operations; provides guidance and support in the retention of profitable business; proactively evaluates service quality and initiates corrective action as necessary. Meets regularly with client representatives for status updates and addresses any actual or potential problems; negotiates client contracts; supports client start-ups; carries out security planning, and assessments and surveys.

3. Recruits, selects, orients, trains, manages, and develops high caliber District support staff in collaboration with Company management goals and objectives; plans, assigns, and directs work; reviews office audits and directs the development and implementation of corrective action; coaches employees to enhance skills; carries out disciplinary actions as necessary. Ensures that District has well qualified individuals who are properly trained to carry out the company's mission.

4. Manages, coaches, and develops both large, single-customer Account Managers, as well as multiple, Program Managers to ensure the delivery of high-quality customer service and customer satisfaction through regular contact with clients, as well as knowledge of and compliance with applicable laws, regulations, policies and procedures and that all goals and expectations are met.

5. Meets as needed with National Account Manager(s) and/or client representatives for status updates and to address any actual or potential problems and to ensure the execution of company or client service initiatives. Maintains oversight and responsibility for coaching and managing District office staff and performance of all critical functions within assigned District. Critical functions, include, but are not limited to: recruitment, hiring, recordkeeping, certification compliance, licensing, operational support, accounts payable.

6. Develops and administers District budget in collaboration with Company management. Assists in business plan and budget development; monitors progress against short- and long-term business objectives.

7. Authorizes appropriate expenditures including equipment, supplies, and vehicles; ensures vehicles are properly maintained and administers driver training; ensures adequate inventory of uniforms, firearms, radios, etc.

8. Ensures timekeeping, payroll and billing protocols are enforced while ensuring scheduling is handled effectively to meet client requirements while controlling labor costs; reviews site reports to ensure post orders and client directions have been followed.

9. Maintains oversight and responsibility for accounts receivable, coordination of collection efforts and reporting.

10. Evaluates industry and business trends for potential impact and growth opportunities. Assists with and participates in business development opportunities and activities. Provides direction to sales staff on business development priorities and key sales actions; assists clients in understanding full range of company products and services; negotiates client contracts.

11. Maintains a positive, professional environment in full compliance with applicable laws, regulations, policies and procedures; acts to ensure that staff members understand and comply with applicable laws, regulations, policies and procedures.

12. Provides input to Company initiatives; promptly assists in the resolution of legal, financial, human resources, and administrative issues.

13. Performs additional functions, duties and specific tasks of a similar nature and scope as necessary to achieve assigned business objectives.


MINIMUM QUALIFICATIONS AT ENTRY


Additional qualifications may be specified and receive preference depending upon the nature of the position Basic Qualifications

• Must be a citizen of the United States

• Must have and maintain a valid motor vehicle operator's license.

• Ability to acquire and maintain the required level of Department of Defense (DoD) Security Clearance.

• Ability to acquire and maintain any other specific special clearances/access requirements. Education/Experience

• Bachelor's Degree in Business, Criminal Justice or other complimentary discipline is preferred, or equivalent experience

• Five (5) or more years of progressively responsible management experience in a professional business environment or an equivalent combination of education and experience sufficient to perform the essential functions of the job, as determined by the company.

• Certified Protection Professional (CPP) designation desired. Background Prerequisites Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey, in addition to any mandatory licensing requirements Competencies (as demonstrated through experience, training, and/or testing)

• Advanced computer skills in Microsoft Office Package to include but not limited to Outlook, PowerPoint, Word, and Excel.

• Ability to create and present executive-level presentations.

• Excellent interpersonal skills, with the ability to interact effectively at various social levels and across diverse cultures.

• Ability to interpret and carry out instructions furnished in written, oral, or diagrammatic form.

• Thorough understanding of standard office procedures and practices.

• Ability to communicate effectively over the telephone, in writing and virtual meeting settings in a courteous, professional manner with employees and clients.

• Must be able to professionally represent our company and our industry.

• In depth knowledge of security operations and procedures.

• Success in business development and administration, and human resources management.

• Ability to think strategically, synthesize business/financial data, develop innovative solutions and promote legal and ethical practices.

• Ability to maintain composure in dealing with authorities, executives, clients, staff, and the public, occasionally under conditions of urgency and in pressure situations.

• Knowledge of business operations management and human resources administration.

• Ability to adapt to changes in the external environment and organization.

• Planning, organizing and leadership skills.

• Strong customer service and service delivery orientation, and ability to provide high quality customer service.

• Ability to be an effective leader and member of project teams.

• Ability to take initiative and achieve results.

• Ability to take initiative and achieve results.

• Good organizational skills. WORKING CONDITIONS (Physical/Mental Demands) With or without reasonable accommodation, requires the physical and mental capacity to perform effectively all essential functions. In addition to other demands, the demands of the job include:

• Maintaining composure in dealing with authorities, executives, clients, staff, media, and the public occasionally under conditions of urgency and in pressure situations.

• Handling and being exposed to sensitive and confidential information.

• Required ability to handle multiple tasks concurrently.

• Frequent sitting, standing and walking, which may be required for up to 8 hours per day and may involve climbing stairs and walking up inclines and on uneven terrain.

• Frequent speaking and hearing.

• Occasional reaching with hands and arms, stooping, kneeling, crouching and crawling.

• Frequent lifting and/or moving up to 15 pounds and occasional lifting and/or moving up to 30 pounds.

• Close vision, distance vision, and ability to adjust focus.

• May be required to use vehicle in the performance of duties.

• Frequent computer usage.

• Must undergo and meet company standards for background and reference checks, controlled substance testing, and behavioral selection survey.

• Ability to travel as business needs dictate

• Directing, motivating, training, coaching and disciplining staff in a positive manner.

• Reading and analyzing large volumes of reports and financial data, including computer usage.

• Responding on an on-call basis to emergencies and incidents at all hours.


EOE/M/F/Vet/Disabilities