Are you interested in a career that protects the environment and ready to join an inclusive work environment, committed to leading new ideas and pathways, and to delivering value? If the answer is, "Yes!" then we have an exciting Full-time career opportunity for you based in Deer Park, TX.
Who are we? We are Montrose, a leading environmental services company with 2,000 employees across 70 locations worldwide, focused on supporting clients as they deal with the environmental challenges of today, and prepare for what's coming tomorrow.
Job Type: Full-time
Compensation: $125,000 - $150,000 annually
WHAT WE CAN OFFER YOU
Our Mission is: To help protect the air we breathe, the water we drink, and the soil that feeds us, and is supported by our Principles: We Value Our People, We Value Our Community, We Value Our Clients, We Value Our Shareholders. We care for the well-being of our people and offer:
Competitive compensation packages
Industry leading benefits packages, including company paid life and disability insurance
Paid parental leave benefits
Progressive vacation policies and company holidays including floating holidays to meet the diverse needs of our people
401(k) plan and competitive match offered
A financial assistance program to help support peers in need
An educational reimbursement program
Access to best rates in the industry to bring your student loan debt down to size
A DAY IN THE LIFE
The Director of Operations acts as the responsible party for all aspects of regional operations including, but not limited to, culture, performance, financials, customer service, quality, training, safety and business development. Promoting and exemplifying leadership, continuous improvement, integrity, financial responsibility, and supporting a high standard for ethical conduct are key responsibilities of this position. The Director will work closely with District Managers, environmental agencies, regulatory agencies, and Senior Management of the organization in the execution of their duties. The following list of duties are responsibilities of the Director of Operations.
Provide support in managing and directing of air quality services for the region with an emphasis on leak detection and repair
Provides strategic planning, execution to enhance profitability, productivity, quality assurance, efficiency and problem resolution for the region
Oversee the preparation and review or authorship of letters, notifications, proposals, monitoring plans, deliverables and reports for the region.
Oversee the management of regulatory interpretations, client contact management, monitoring plans, reporting and consulting
Oversee the effective communication from management with customers and personnel on procedures, results, updates, tasks, problems and solutions
Understand the need and oversee the creation of operational SOPs and training material in the region
Collaborate with and assist other regions and departments within Montrose
Report routinely to Vice President on regional status
Management of LDAR Programs including Quality, Safety and Compliance
Drive and implement solutions for all MAQS LDAR programs and operations deficiencies and improvements
Partner with Management and develop systems and controls to ensure compliance with quality, training and safety standards.
Oversee development and completion of all required compliance inspections, quality and safety programs written in regional and client specific plans
Conduct field observation assessments for compliance, quality and safety
Ensure the schedule has a 3-month outlook
Ensure all projects are scheduled with the client in a timely manner
Oversee and review monthly utilization and identify improvements and troubleshoot
Review and approve or deny orders for supplies, equipment, and PPE
Oversee the inspection and report deadlines are met within the assigned region
Ensure compliance of all required rules and regulations
Review regional training and certification needs
Ensure all team members are performing required tasks efficiently, accurately and safely
Management of Employees and Career Development
Focuses and guides others in accomplishing work operations and objectives
Provide District Managers and direct reports with the tools and training necessary for growth and development of the assigned office/area/group.
Shares knowledge, information, advice, and suggestions to help others to be more successful. Gives employee's assignments that will help develop their knowledge, skills and abilities.
Oversee the utilization of company resources, such as software and CRM, to help District Managers, Client Project Managers, and Field Project Managers become more efficient and skilled.
Responsible for creating and maintaining an appropriate level of staff in alignment with current and future business strategies
Oversee all hiring decision, development and termination of employees for the region. Oversee the recommendation of any and all salary increases for the region.
Conduct and/or ensure the recruitment, hiring and onboarding of new and transitioning employees
Delegation of new tasks/projects to the proper qualified employee
Provides appropriate support and acts as a resource and establishes procedures to keep informed of issues and results of delegated responsibilities
Ensures current and accurate costing in conjunction with finance. Supporting Managers in the knowledge of budgets, proposals, pricing and execution of contracts. Recommends methods, materials and layouts for improvement based on needs and capabilities.
Develop, participate in and lead training for career development, safety and maintaining required certifications
Monthly review and daily tracking of personnel performance metrics with corrective actions outlined
Regularly meets with employees to review performance, prepares and presents to employee annual performance review and establishes personal and/or business objective SMART goals and career succession planning.
Management of Financials
Oversee and manage all financial budgeting and tracking of regional expenses
Meet Revenue, Growth, and Profit targets/goals for the region.
Review and analyze financial P&L monthly.
Biweekly review of expenses. Analyze, document and report errors and improvements
Finds creative ways to solve fiscal problems, create efficiencies and manages labor and overtime
Review and oversee time and expenses for completeness and accuracy and approve or deny timely
Review and provide weekly, monthly and quarterly forecasting for the region
Ensure timely invoicing of time and expenses of location
Manage staffing utilization efficiently and within budgetary parameters
Oversee all capex orders for the region
Management of Growth and Retention
Strategize and identify business development opportunities for LDAR and other business linesof Montrose
Ensure customer satisfaction by monitoring the NPS Score monthly and communicating with clients on needs and improvements, making performance changes when necessary, and by sharing results with the Senior Management Team.
Ensure overall client satisfaction by assisting the District Manager(s) and Client Project Manager(s) in offering operational improvements and efficiencies, enhance their environmental image, and avoid overall penalties.
Conduct, prepare and/or review bid walks, cost estimates and proposals for accuracy and profitability ensuring alignment with budgetary expectations and business objectives
Review with client routinely on customer service needs and improvements
Leadership
Responsible for exemplifying and instilling in their team the Montrose culture. Promoting a positive and collaborative working environment.
Masters new technical and organization concepts and information. Builds on strengths andaddresses weaknesses. Pursues self-development
Develops and assists in the preparation of and presentation of Standard OperatingProcedures and Training Material
Perform any other duties assigned by client or manager(s) and/or to maintain compliancewith all policies and contractual obligations.
ORGANIZATIONAL CORE COMPETENCIES
Perform all duties with integrity, safety and a professional mentality
Promote a positive and inclusive work/team environment while treating others with dignityand respect
Drive and implement solutions for all program deficiencies and improvements
Report all non-conforming work and assist during RCA investigations and Corrective Action
Ensure effective and timely communication with all personnel, vendors and clients to improvetransparency and morale
Demonstrate discretion, confidentiality and good judgement when dealing with sensitivecompany, personnel and client information
Foster collaboration and communication
EDUCATION REQUIREMENTS
High School diploma and/or degree in related field
Advanced knowledge in LDAR related hardware and tools preferred
Advanced knowledge in applicable Federal, State and Local LDAR regulations
YEARS OF EXPERIENCE
2-5+ years minimum of LDAR experience
2-5+ years minimum in a supervisorial role
SYSTEMS
Intermediate knowledge with Google and Microsoft office Suite products (Excel, PowerPoint, Word)
Experience with Workday is beneficial
Advanced knowledge with LDAR database software programs is beneficial
LICENSURES/TRAINING REQUIREMENTS
Valid Driver's License is required
Transportation Worker Identification Credentials (TWIC) is beneficial
State/Region applicable Safety Council Training is beneficial
Refinery Safety Overview (RSO) training is beneficial
First Aid and CPR Certified is beneficial
SAFETY/DRUG SCREENING
Capability to pass background checks and initial and random drug screening
Must be able to successfully pass a urine, alcohol, and hair drug test
Ability to climb stairs, ladders and work from heights
TRAVEL
Ability/willingness to travel locally and overnight 10-25% of the time
SOFT SKILLS
Excellent organizational, communication, time management and leadership skills, including ademonstrated ability to lead multi-discipline teams and motivate others
Ability to interface with cross-functional teams and all levels of personnel/management Strong problem solving and analytical skills
Able to work independently, take initiative, managing multiple responsibilities (i.e., self-starter, self-motivated)
Effective verbal and written communication skills, sets clear expectations and deadlines, clarifies situations, listens effectively, asks when unsure, communicates status, successes, mistakes and results
Ability to think and act strategically and proactively
Resourcefulness, flexibility, and resiliency to operate in a dynamic work environment
Conduct and support client (internal and external) engagement activities to strengthen ourrelationships with our clients and increase our understanding of their needs
Leads solutions through the use of collaboration, technology and/or innovative strategies forboth clients and internally - always seeking continuous improvement
Proactively builds working relationships, educates by sharing information to buildunderstanding, gains agreement, proactively shares knowledge and best practices, values andinvolves others in discussions and decisions
Ability and motivation to learn, execute and train on advanced technologies, project or skills
SCHEDULE/ESSENTIAL PHYSICAL FUNCTIONS
The schedule and essential physical functions described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disability to perform the essential functions.
While performing the duties of this job, this position may require the individual to work weekends, holidays, and overtime as needed
Must have the ability to lift 20-30 pounds using Company provided equipment
The above statements are intended to describe the general nature of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of employees so classified. If you are an individual with a disability and require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact 949-988-3500 or careers@montrose-env.com for assistance.
Vaccination against Covid-19 is strongly preferred. All employees will be subject to policies and procedures of the Company that may be dependent on vaccination status.
MAKE THE MOVE
From comprehensive air measurement and laboratory services to regulatory compliance, emergency response, permitting, engineering, and remediation, Montrose delivers innovative and practical design, engineering and operational solutions that keep its clients on top of their immediate needs - and well ahead of the strategic curve. We are a fast-paced and dynamic team. At Montrose, you are your own boss, but you will get tons of guidance and plenty of support from talented, super-smart colleagues. Therefore, if freedom, autonomy, head-scratching professional challenges attract you, we'd love to speak with you.
Want to know more about us? Visit montrose-env.com and have fun!