The VP Client Servicing is responsible for leading a portfolio of Manpower Enterprise Accounts, owning the portfolio as an entrepreneurial leader, and driving the strategy and execution for servicing across the organization. This role will develop and lead the Manpower Enterprise strategy within the assigned portfolio of accounts to deliver profitable growth and increase market share. As part of this role, the VP Client Servicing will have direct oversight of the Emerald & Sapphire Client Owners, Onsite Center of Excellence, Client Operations Managers, Onsites, and dedicated Client Programs servicing teams. In addition, the VP Client Servicing will have oversight of the enterprise client portfolio that includes the Ruby and Amber portfolio. The VP Client Servicing will also design and operationalize the onsite model, go-to-market positioning and processes which will enable the Manpower brand to achieve profitable growth.

Making an Impact
• Develop and lead the Manpower Enterprise strategy that capitalizes on market/industry opportunity and translates into a clear business plan.
• P&L owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets. Typical P&L for portfolio is $300M + per portfolio, $900M in total.
• Manage client relationships and selling at a C suite level to identify new opportunities to grow our share of wallet
• Bring Industry thought leadership in our go to market approach with Enterprise clients, sales & servicing methodology and operational rigor
• Inspire and Lead a team of Client Owners, Onsites; develop their capability as workforce experts.
• Strong Operational understanding of the operating model to execute strategy into clear priorities, direction, and expectations for teams
• Continuous improvement leader in helping driving operational efficiency and workflows in the servicing model
• Mentor and coach to the team to help build best practices in our sales and account management methodology
• Act as an advisor in creating new product offerings and developing process improvements specific to workforce management solutions.
• Contribute to the development of strategic prospects and accounts (discovery, solution design/architecture, acquisition, implementation, and cross-selling of services) and lead all deal architecture for the Manpower brand. Partner closely with the National, Key, Strategic account teams to increase Manpower market share as a Servicing Subject Matter Expert (SME).
• Support and influence client relationships acting as escalation point to navigate fulfillment and delivery issues and bring appropriate resolution.
• Consult with, and act as an advisor to Enterprise Leadership team, Client Principals, and Sales Leaders in the creation and implementation of processes, training, and tools that support the Manpower Enterprise strategy.
• Typical span of control is 10-15 direct reports and 200 indirect reports.

Sharing Expertise
• Market and industry leader known in communities of relevance and looked to for World of Work expertise.
• Offers customized workforce solutions to clients by collaborating across teams/brands to leverage the full suite of ManpowerGroup solutions.
• Share trends broadly across the organization with a focus on future state, and coach others on applying insights with clients and candidates to establish themselves as workforce experts.
• Evaluate and predict market trends and embed insights into continuous improvement of client performance. Translate thought leadership into relevant, actionable insights for our clients.
• Provide leadership and direction through significant transformational and company growth initiatives.
• Responsible for hiring, onboarding, managing, coaching and developing a team of client owners, client operations managers, continuous improvement leaders, Onsites, client coordinators and the onsite center of excellence.

Gaining Exposure
• P&L owner accountable for driving profitability and growth of programs while aligning to organizational values and established guidelines and budgets.
• Enhance the health and credibility of our client partnerships via service excellence, actionable workforce insight, and tailored service delivery models.
• Support sales in go-to-market with solutions that differentiate Manpower from our competitors; attend sales meetings for new logo prospects and key existing Manpower enterprise clients as a delivery Subject Matter Expert.
• Own client relationships at the C-Suite with top Enterprise clients and direct pursuit team for new clients in order to strategically build client network and influence.
• Develop strategies and tactics required to drive operational excellence in service delivery, manage profitable programs, and foster the growth for workforce management programs with dedicated large Onsite delivery.
• Address account escalations for workforce management programs when necessary. Ensure operational relationships and SLAs with the client are managed and maintained by teams.
• Participate in the sales process, providing subject matter expertise as a servicing SME.
• Translate thought leadership into relevant insights and wins with clients.

Your Typical Day
• Facilitate meetings and alignment sessions with internal and external partners.
• Coach and develop Client Owners on all facets of profitable growth, business performance, and efficient operations.
• Participate in Manpower Client Experience, Sales and Specialization transformation team.
• Develop strategic sales plans to penetrate Enterprise accounts with high-level decision makers and senior executives, identifying new business opportunities and exceed established sales goals.
• 10 to 50% travel required.
Other accountabilities as assigned

Qualifications:

Required
• Management: 10+ years demonstrated managerial and operational experience
• Sales: 5+ years of experience selling a solution / in a service industry
• Professional Services: Experience operating as a P&L Owner over a region/territory/portfolio of client accounts
• P&L: Ownership experience of $250M+
• Education: Bachelor's degree or equivalent experience

Nice to Have
• P&L: Ownership experience of $500M+
• National Accounts: Prior experience delivering services to large, national account clients
• Recruiting: Staffing industry experience or full life-cycle recruitment experience
• Education: MBA or equivalent

We are open to both local and out of state candidates for this position.

If local (within 50 miles of Milwaukee, WI) this position is based in our Global Headquarters located in downtown Milwaukee. Employees can enjoy an onsite cafeteria, coffee shop and gym along with beautiful views of the Milwaukee River, Deer District and historic downtown architecture ManpowerGroup is proud to support a flexible working environment. Employees may work virtual some of the time depending on role (1-2 days per week). ManpowerGroup puts our employee's safety first and requires all individuals working or visiting our Headquarters to be fully vaccinated against COVID-19.

ManpowerGroup is an EOE/AA/Vets/Disabled Employer