Job Description:

DH Pace Company, Inc. in Olathe, Kansas, is hiring a Customer Service Manager for our National Accounts Facilities division! The CSR Manager will provide leadership for employees and will be responsible for all of the activities within the department's realm of responsibilities. Prefer Bachelor's degree and a minimum of two (2) years of management experience or an equivalent combination of education and experience can be considered.

This position requires the ability to work a permanent evening shifts - options include:

• Tuesday-Saturday 3:00pm-Midnight


• Wednesday-Saturday 1:00pm-Midnight (4- 10 hour shifts)


• Midnight shift required on Friday/Saturday, otherwise flexible to work 1:00pm-10:00pm if preferred on other days

Extremely competitive compensation, benefits, and annual bonus potential.

Job Responsibilities:

• Provide leadership to include quality performance monitoring, improving processes, and development of employees.


• Responsible for daily activities within the department’s realm of responsibilities - including basic inbound call handling, and dispatching of our divisions and subcontractors.


• Conduct employee performance reviews, document performance issues, and provide necessary employee counseling with targeted improvement action plans.


• Works with other managers in scheduling staff to cover business needs on all shifts.


• Discuss and establish work plan outline with staff; assign duties, responsibilities and scope of authority and provide technical advice/trouble-shooting.


• Build and maintain relationships with our internal and external customers.


• Proactively communicate new ideas and wins.


• Provides coaching, call support, and balanced feedback to associates in a timely manner.


• Hire, train, develop, review, evaluate and measure employee performance against company goals and standards.


• Other duties may be assigned.

Job Requirements:

• Bachelor’s degree and a minimum of two (2) years of Management experience is preferred. An equivalent combination of education and experience can be considered.


• Proficiency in MS Office Suites.


• Excellent time management skills, ability to multi-task, and prioritize work.


• Represent the Company in a professional manner with great customer service and verbal communication skills.

Why DH Pace?

DH Pace Company is a distribution, construction and service organization offering a complete range of door and door related products and commercial security products.  The company is privately owned and has been in operation over 95 years!  We have 50 US offices in 24 states with company-wide sales in 2021 of $740M. 

A few perks that you can expect as an employee at DH Pace:

• Medical, Dental, and Vision options


• Paid Holidays


• Generous Paid-time off plan


• 401k Retirement plan + Employer Match


• Company paid life insurance


• Discount program/DH Pace partners


• Dress for your day - business casual/jeans friendly work environment 


• Opportunity for growth and development

 

Successful completion of references, employment verifications, background check, and drug screen required in advance of hire.

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Operations

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