Royal Service Agent
The Royal Service Agent is the heart beat of the hotel operation. They process all external and internal calls either by redirecting calls or assisting the caller. The Royal Service Agent takes ownership of the caller's request and follows up according to the hotel's standards. The Royal Service Agent is our guest's trusted guide, providing accurate information relating to all aspects of the hotel assisting all external and internal guests in operating the telephone system.

What is in it for you:

• Generous Health Care Package
• 401(k)
• Employee benefit card offering discounted rates in Accor worldwide for you and your family
• Learning programs through our Academies designed to sharpen your skills
• Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
• Career development opportunities with national and international promotion opportunities

• Answer all incoming calls and accurately transfer callers to the appropriate extensions according to the resort's standards
• Communicate internal and external guest requests via applicable resort software
• Maintain and monitor the Royal Service software system
• Ensure all requests logged in the Royal Service software are followed up according to the hotel's standards

Your experience and skills include:

• Service focused personality is essential; experience is an asset
• Prior experience working with Opera or a related system
• One (1) year experience in a fast paced Hotel environment involving multi-tasking, attention to detail, administrative duties and customer service.
• Multi-tasking, attention to detail, administrative duties and customer service skills required

Fairmont Kea Lani is Hawaii's only all-suite and villa luxury resort. Nestled on the pristine white sands of Wailea's Polo Beach, this award-winning oceanfront paradise redefines luxury with a state-of-the-art spa, island inspired cuisine and authentic culture. Experience a distinct spirit of aloha and genuine island hospitality that creates one of a kind experiences for each and every guest.

All Candidates must be in possession of identification proving authorization to work in the United States as defined in the Immigration Reform and Control Act of 1986 (IRCA). This Position does not offer sponsorship of Work Visas. Resumes submitted that cannot fulfill these requirements will not be considered.

Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor's limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow's hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/

Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS