Job Description:

Position Title:  eDiscovery Administrator (P2)

Company Summary:

Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B. 

Role

The eDiscovery Administrator will perform day-to-day eDiscovery and Forensic activities to support the daily operations for preservation, collection, processing, and producing electronically stored information.  Additionally, the position supports all Cyber and Physical Security Operations related activities.

Responsibilities

• Preservation and collection of data for Enterprise Security in response to all data requests


• Prepare and present large scale document review in eDiscovery platforms including the ability to create complex searches filters and recommend best practices.


• Review the output, organize data and provide the reports for easy consumption; Create and maintain templates for standard requests


• Organize the collection and custody of all Crown Castle data to include hard drive, network folders, MS Online Environment, Azure Cloud Data repositories, Access Control Systems, Video Surveillance Systems, CRM, contracted SaaS environments, and other administrative and business-related systems.


• Perform forensic data recovery from Smart devices (phones/tablets/SIMs/Drones) using a Universal Forensic Extraction Device.


• Carry out and ensure the transfer of data to eDiscovery recipients and update tracking spreadsheets and production logs.


• Monitor the eDiscovery Help Desk queue to ensure requests are completed and Custodian responses are addressed.


• Level one support for all forensic examinations of digital equipment and media; preserving original evidence and producing an image for analysis purposes; troubleshooting, repairing, assembling, and disassembling digital devices to access needed evidence; assisting in court preparation of evidence and media used during prosecution; the procedures used to obtain the evidence, and the findings of digital forensic examiners.


• Participate in the incident response and investigation process


• Conduct account reviews annually of all eDiscovery and Forensic Tools

Expectations 

• Ability to conduct research into a wide range of computing issues as required


• Ability to present ideas in user-friendly language to non-technical staff and end users


• Keen attention to detail


• Ability to effectively prioritize and execute tasks in a high-pressure environment


• Exceptional written and oral communication skills


• Exceptional interpersonal skills, with a focus on listening and questioning skills


• Strong documentation skills


• Exceptional customer service orientation


•  Experience working in a team-oriented, collaborative environment

Education/Certifications  

• Associate’s or Bachelor’s degree in IT or IT Security related fields preferred


• Certified Computer Examiner (CCE certification) preferred

Experience/Minimum Requirements  

• Three (3+) years’ experience in IT Desktop Support, IT Security or related experience


• Experience working the administrative side of an eDiscovery and Forensic tool, such as Venio, Relativity, EnCase, FTK.


• Strong knowledge of ethical hacking, disk/memory forensics, dark web and social engineering tactics


• Strong documentation skills


• Ability to conduct research into a wide range of computing issues as required


• Ability to present ideas in user-friendly language to non-technical staff and end users


• Keen attention to detail


• Ability to effectively prioritize and execute tasks in a high-pressure environment


• Exceptional customer service orientation

Working Conditions: This role falls into our hybrid work model working in your assigned office approximately 60% of the time (3 days per week) and where you do your best work 40% (2 days per week).  There is an expectation of collaboration with teammates and stakeholders for moments that matter that requires up to 25% travel.

Additional Information: Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Enterprise Security

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