Careers that Change Lives
Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We can accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Position Description

Serve as point contact for our distributor partners, wholesalers, HCPs, and other customers using our products. Process orders, returns, rebates, credits/debits. Research and resolve any and all inquiries, providing excellent customer service at all times. Drive automation, process improvements, and workflow efficiencies to streamline operations. Provides administrative and project support to the field sales force. Independently, and as part of a team, performs administrative duties so that the sales force can focus on growing Diabetes management therapy. Daily activities include interaction with all levels of the field sales team, external distributor customers, and exposure to sensitive information requiring considerable use of tact, diplomacy, discretion and judgment.

A Day in the Life
Responsibilities may include the following and other duties may be assigned.

• Accurately and efficiently process, document, and record in operating systems customer orders, returns, rebates, credits/debits, etc., meeting or exceeding key performance indicators measuring productivity as defined by management
• Provides excellent customer service in person, on the phone, and via email. Provide order processing support for dealer partners, wholesalers, HCPs, and other customers, researching and resolving any and all inquiries, providing excellent customer service at all times.
• Assist sales administration team to balance overall workload for the department
• Participate and coordinate in various projects to improve external and internal sales processes and functions.

Must Have: Minimum Requirements

• High School Diploma or GED with 4+ years of administrative and/or project support experience

Nice to Have

• Experience in healthcare
• Experience using Microsoft Office applications (i.e. Word, Excel, Outlook, PowerPoint)
• Bachelor's degree
• Experience in medical device
• Experience using SAP
• Demonstrated ability to effectively communicate with customers to resolve issues and answer questions according to department protocols and requirements
• Demonstrated ability to communicate effectively through written documents, and in situations requiring negotiations
• Demonstrated ability to research and analyze problems and develop solutions
• Ability to exercise independent judgment. Demonstrated ability to manage multiple priorities simultaneously, work in a fast-paced environment and accomplish results through influence
• Demonstrated ability to use personal computers
• Builds Relationships - Relates to people in an open, friendly, accepting manner; shows sincere interest in others and their concerns; initiates and develops relationships with others as a key priority.
• Customer Focus - Stays in tune with internal and external customer expectations for quality and service; seeks input from customers and acts on it (e.g. accountability); makes customer satisfaction a business priority; takes customer comments and complaints seriously and owns the resolutions; focuses on what is best for the customer.
• Team Player - Promote effectiveness of Medtronic Diabetes as a whole by supporting common processes and measurements.
• Works effectively in partnership with others both across Medtronic Diabetes and with customers to achieve business goals.

About Medtronic

Together, we can change healthcare worldwide. At Medtronic, we push the limits of what technology, therapies and services can do to help alleviate pain, restore health and extend life. We challenge ourselves and each other to make tomorrow better than yesterday. It is what makes this an exciting and rewarding place to be.

We want to accelerate and advance our ability to create meaningful innovations - but we will only succeed with the right people on our team. Let's work together to address universal healthcare needs and improve patients' lives. Help us shape the future.

Physical Job Requirements

The physical demands described within the Responsibilities section of this job description are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. For Office Roles: While performing the duties of this job, the employee is regularly required to be independently mobile. The employee is also required to interact with a computer, and communicate with peers and co-workers. Contact your manager or local HR to understand the Work Conditions and Physical requirements that may be specific to each role. (ADA-United States of America)