We give you a world of potential Computershare have a new position within our Global Computershare Governance Services team as Registered Agent Business Analyst for our Managed Services team. Computershare (ASX: CPU) is a global market leader in transfer agency and share registration, employee equity plans, mortgage servicing, proxy solicitation and stakeholder communications. We also specialize in corporate trust, bankruptcy, class action and utility administration, and a range of other diversified financial and governance services. Today's General Counsel, Corporate Secretaries, and legal departments are under mounting pressure to deal with increasing corporate compliance, governance, and reporting requirements, and as a result they are looking for partners who can provide a full suite of governance and company secretarial services. In response to this trend and feedback from our clients, we are growing our team of corporate governance professionals who will provide Computershare clients with a broad range of governance advisory and managed services to expand on and complement our existing Computershare Governance Services (CGS) technology solutions. A role you will love As the Registered Agent Business Analyst within our Managed Services team, you will be responsible for on-boarding activities for Registered Agent clients. The Analyst operates to identify the means and ways of efficient and better application use for increased client satisfaction and retention with Global Entity Management System (GEMS) as it relates to the Registered Agent (RA) service. This exciting role within our Managed Administrative Services (MAS) team will be responsible for working alongside our RA team to assist with client onboarding as a subject matter expert and to support the set-up of GEMS for RA client service delivery. The successful candidate will also focus on streamlining and automating the process over time to make it more cost efficient. Primary Accountabilities
Work closely with GMS and RA client onboarding, GEMS Implementation and CGS teams may be as relevant to plan, coordinate and progress the GEMS set-up process
Own and drive forward the set-up process relating to GEMS set-up, undertaking and/or organising all GEMS configuration and site set up steps in line with project plan and SLA guidelines
Keep GEMS, GMS, and RA client onboarding team appraised of progress, issues and areas identified for improvement
Support RA client onboarding team with addressing client queries, feedback and issues throughout the process
Document processes, create knowledge tools and provide training /support to team members on process, configuration etc. as required
Work with Technology Optimisation Lead and GEMS Product Development team to help identify and introduce automation and efficiencies to the process
What will you bring to the role? As you've probably gathered by now, we are looking for somebody with a real passion to bring people together to work collaboratively, work through tough conversations and get them to get to the best outcome. You will be experienced in guiding clients/projects to delivery in a timely manner all the while delivering best in class service to global companies. Other key skills required for the role include:
Experience in assisting clients in system and application configuration
Establishes a positive relationship with clients as a consultative business partner
Highly organized with ability to work within project timelines/SLAs and effectively manage client and team expectations
Proactive, self-motivated, take ownership/responsibility for own work and work of others
An attention to detail and proven record of delivering high quality work
Effective communication skills, ability to build effective relationships at all levels and work as part of an international team
Strong IT skills (MS Excel, Test Scripts) and problem-solving ability
Drive and enthusiasm to help develop and optimize the GEMS set up process
Provides direct client assistance and coordinates internal use of resources and guides client in best practices
Assists in running special commissioned and other service projects, troubleshooting and consulting, problem solving, and servicing clients' concerns
Scrutinizes data to make tangible recommendations and assists in creating, reviewing, and approving software/database product configuration
Helps to proactively maintain strategic plan and client service approach with teammates
Communicate new enhancements and initiatives to advise client on best solutions
Collaborates with internal teams to complete client managed service projects
Ensure sensitive client issues are resolved effectively
Travels to client meetings, workshops and client conferences as needed
A company to be proud of Computershare (ASX:CPU) is a world leader in financial administration with over 14,000 employees across 21 different countries delivering expertise to over 40,000 clients. At Computershare, it's more than just a job, our open and inclusive culture means that we will help you to grow, to move forward and make the most of the world of opportunities we have available. With infinite possibilities, we could take you anywhere. Rewards designed for you Employee Share Plan. Set aside salary to purchase shares in our company and you'll increase your investment when you receive a generous company contribution towards additional shares. Health and Wellbeing. Our health and wellbeing rewards can be tailored to support you and your family. Save for Your Future. We will support you along your retirement savings journey. Paid time away from work. Our employees enjoy a competitive paid time off package, including a day each year to volunteer time for a good cause that is important to you. Employee Discounts. We've partnered with other organisations to offer you extra savings. Enjoy discounts with banks, car manufacturers, on flights, accommodation, and days out as well as with many big brand shops. Extra Rewards. From tuition reimbursement to cash bonus recruitment referral programs, our comprehensive benefits package offers a multitude of options. A diverse and inclusive place to work Computershare celebrates the diversity of our people, and we welcome applications from everyone. We believe that having a culture of inclusion is essential in delivering good results. Attracting, retaining, and developing a diverse workforce where employees feel valued, respected, and empowered allows people to reach their full potential. As a business this diversity helps us to better reflect and understand our customers' needs to allow us to drive better outcomes. We are happy to accommodate individual needs during your application journey. If you require disability accommodations or adjustments, please email us at TalentAcquisition@computershare.com detailing your requirements and contact information. Computershare is an equal opportunity employer. Qualified applicants will receive consideration for employment regardless of race, color, religion, sex, sexual orientation, gender identity or expression, national or ethnic origin, age, disability, protected veteran status, or other characteristics protected by applicable law. Covid-secure We've kept our business running during the pandemic by moving most of our employees to remote working, and by creating and maintaining a safe environment for those people who need to be in the office. We carefully limit the amount of people at our locations and ensure that those who cannot work remotely are kept safe with proper distancing and protective equipment. In most circumstances we are currently performing all interviews, assessments, and background checks online to ensure the safety of everyone involved. Should you be successful in securing a role and it can be performed from home, we will arrange for equipment to be sent to you and your onboarding and training will be provided remotely.
