Job Description:

Job Title:             Field Service Administrator

FLSA Status:       Non-Exempt

Group:                 Regular – Full Time

Department:      Service

Location:             Houston, Texas, Huntington, West Virginia or St. Rose, Louisiana

 

About Cooper Machinery Services:

Cooper Machinery Services provides natural gas compression equipment and services to customers globally in the Oil & Gas, Power, Transportation, and Marine sectors. With a proud heritage dating back to 1833, Cooper Machinery Services is the OEM for legendary product lines including Cooper-Bessemer™, Ajax™, Superior™, Gemini, TSI, CSI, Enterprise, and Joy. Headquartered in Houston, TX, but with commercial and services hubs around the world, Cooper Machinery Services provides world-class services to more than 22,000 units in its installed base.

Our strength is our people. Each employee plays an integral role in our success and growth. With a commitment to our vision that strong relationships drive strong results and better business, our people make Cooper Machinery Services legendary.

 

Job Overview:

In this role, the Field Service Administrator provides effective and responsive services to support business leaders in day-to-day business operations and activities. This is a revenue generating position and invoicing is priority.  This position reports to the Field Service Administration Supervisor.

 

Essential Duties and Responsibilities:

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  Proactively support internal customer by independently handling all assigned support duties and taking direction from and balancing the needs of multiple staff members.
  


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  Responsible for all the costs being loaded to a job (material, labor, expenses, etc.)
  


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  Open and maintain all costs for service orders
  


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  Verify time entered by field personnel ties back to integrated time posted in SAP.
  


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  Previous experience completing requisitions/purchase orders.
  


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  Utilize SAP and Excel to generate cost reports and margin per project.
  


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  General Invoices specific to customer accounts/bill rates/daily rates/time & material rates, percent of completion, etc., including all applicable backup, in an accurate and timely fashion, per contract specifications.
  


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  Knowledge of Billing Plans for percent of milestone.
  


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  Ability to learn Client Portals for invoice submission.
  


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  Provide support of outside auditor requirement, which may include research and reconcilement.
  


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  Knowledge of Credit and Debit memos.
  


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  Strong organizational and time management skills.
  


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  Ability to work high volume under time constraints while maintaining accuracy
  


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  Ability to find solutions and prioritize work to a face pace work environment.
  


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  Strong critical thinking skills.
  


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  Adaptability.
  


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  Other duties as assigned.
  

 

Required Skills and Experience

 

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  High school diploma/GED equivalent required; further education is a plus.
  


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  Associate or bachelor’s degree from an accredited university or college preferred.
  


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  Minimum of 3-5 years of experience in Accounting/Billing/Invoicing and Service/Operations Support.
  


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  Knowledge of general office management and current computer/office communications. Technologies.
  


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  Intermediate Excel (Pivot Tables, SumIfs, VLookup), Word, and Outlook.
  


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  SAP experience preferred.
  


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  Strong interpersonal, written, and oral communication skills.
  


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  Effective time management and organizational skills; able to balance multiple priorities.
  


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  Overall good work ethic and willingness to adapt to change.
  


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  Ability to work independently.
  


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  Strong problem-solving skills
  

 

Cooper Machinery Services is an equal opportunity employer and gives all qualified applicants consideration of employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information, national origin, disability status, protected veteran status, or any other characteristic protected by federal, stat

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