The gorgeous Waldorf Astoria Resort in Maui, Grand Wailea, is looking for an Assistant Manager to join the Food and Beverage Team at Wailea Surfhaus!

Located on 40 acres of lush tropical gardens, this Forbes 4-Star property is consistently ranked among the world's best resorts with 780 rooms, 100,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 3 bars, a cafe, and in-room dining.

In this role, you will assist in overseeing the front-of-house team at Wailea Surhaus managing a team of 20-30 and reporting directly to the Restaurant General Manager. Recently re-concepted, Wailea Surfhaus is the resort's open-air poolside restaurant serving snacks, lunch, and cocktails.

The ideal candidate will be an energetic leader with a drive to grow within luxury hospitality, a passion for delivering unforgettable experiences, and enjoys working in the outdoors. At least one (1) year of food and beverage leadership experience in a high-volume operation is required. Prior union management, resort, and luxury experience are a plus.

Want to learn more? Hotel Website, Facebook, Instagram, YouTube

What will I be doing?

As Assistant Manager, you would be responsible for assisting with managing operations of Wailea Surfhaus to deliver an excellent Guest and Member experience while training staff and working within budgeted guidelines.

• Oversee restaurant outlet operations


• Maintain exceptional levels of customer service


• Recruit, manage, train, and develop the team


• Assist with annual and mid-year appraisals with team members under your responsibility


• Manage guest queries in a timely and efficient manner


• Work within budgeted guidelines


• Assist in setting departmental targets and objectives, work schedules, budgets, and policies and procedures


• Develop menus with other members of Food and Beverage team


• Accountable for monthly stock takes


• Incentivize team members to maximize sales and revenue


• Deputize for the Food and Beverage manager in their absence


• Comply with hotel security, fire regulations and all health and safety legislation


• Assist other departments wherever necessary and maintain good working relationships

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality - We're passionate about delivering exceptional guest experiences.


• Integrity - We do the right thing, all the time.


• Leadership - We're leaders in our industry and in our communities.


• Teamwork - We're team players in everything we do.


• Ownership - We're the owners of our actions and decisions.


• Now - We operate with a sense of urgency and discipline

In addition, we look for the demonstration of the following key attributes:

• Quality


• Productivity


• Dependability


• Customer Focus


• Adaptability

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

The Benefits – Hilton is proud to have an award-winning workplace culture ranking #2 Best Company To Work For in the U.S.

We support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as: 

• Access to your pay when you need it through DailyPay


• Health insurance 


• Career growth and development 


• Team Member Resource Groups


• Recognition and rewards programs


• Go Hilton travel discount program 


• Best-in-Class Paid Time Off (PTO)  


• Supportive parental leave


• Employee stock purchase program (ESPP) - purchase Hilton shares at 15% discount


• 
  Debt-free education: Access to a wide variety of educational credentials (ex. college degrees, high school completion, English-language learning, digital literacy, professional certificates and more)