Publix Super Markets tops the list of privately-owned supermarkets in the US. We hold no long-term debt and continue to grow year after year. Publix and our associates excel in community involvement, volunteerism, and environmental sustainability. Our collective commitment to diversity has contributed to our success in being a great place to work and shop. It’s satisfying to work for – and be an owner in – a Fortune 100 company that is widely recognized as a leader in the supermarket industry.
Within our Customer Care & Social Media Department, you’ll work as a Social Media Coordinator who impacts Publix by practicing a consistent brand voice, strengthening customer engagement and perception, executing care and customer recovery, and impacting the customer experience online.
In Publix's corporate offices, we value in-person interactions, similar to those our store associates have with customers. Many of Publix's corporate offices offer work from home up to two days a week. Each business area implements their policy differently and should be discussed during interviews.
What you’ll do
engage with Publix customers and fans on Facebook, Twitter, Instagram, and YouTube
monitor and understand the holistic conversation and sentiment about the Publix brand online, and identify trends and potential reputation issues
responsible for various communications and tasks to support content and community efforts across the Social Media team
provide premier customer service, leverage knowledge resources, and strive to achieve a positive outcome for every care case that happens on social media channels
Bachelor’s degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism, or equivalent experience in any of these areas
at least one year of experience in a customer service-oriented role
at least one year of experience using social media for a business
at least one year of experience in a communications-focused role
knowledge and understanding of social media platforms, including use cases for customers or fans and for brands
knowledge of Publix history, culture, and branding
drive, flexibility, and initiative
time management skills
situational awareness and customer service skills
written communication skills
basic knowledge of Microsoft Word, Excel, and PowerPoint, as well as other Microsoft Office applications including Outlook, Windows Explorer, SharePoint, Planner, etc.
willingness to work a flexible schedule, including nights, weekends, holidays, and extended hours
Bachelor’s Degree in Business, Public Relations, Mass Communication, Marketing, New Media, Journalism
three or more years of experience in a customer service-oriented role
two or more years of experience with social media for a business
two or more years of experience in a communications-focused role
knowledge in best practices for customer communication and response protocols, established in the department
knowledge and understanding of social media analysis and trends identification
knowledge of external and internal product and service information
intermediate knowledge of Microsoft Word, Excel, and PowerPoint
knowledge of social media aggregating and listening tool(s) such as Sprinklr
knowledge of social media engagement and publishing tools
knowledge of Publix’s Customer Care & Social Media case management system
bilingual including written communication (Spanish and English)
Employee stock ownership plan that contributes Publix stock to associates each year at no cost· An opportunity to purchase additional shares of our privately-held stock
401(k) retirement savings plan
Group health plan (with prescription benefits)
Group dental plan
Group vision plan
Tuition reimbursement
Free hot lunches (buffet-style) at facilities with a cafeteria
Paycheck direct deposit
Credit union
Access to over 50 discount offers including discounts on computer, vehicle and wireless purchases.
