Serves visitors by greeting, welcoming, and directing them appropriately; notifies company personnel of visitor arrival; maintains security and telecommunications system. Provides assistance with a variety of moderate to complex administrative tasks in support of the organization.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
Welcomes visitors by greeting them, in person or on the telephone, answering or referring inquiries.
Directs visitors by maintaining employee and department directories, provides instructions.
Maintains security by following procedures, issuing visitor badges, and temporary access cards.
Creates new hire profiles, takes new hire badge photos, and periodically audits access control personnel data.
Maintains telecommunication system by answering company incoming calls and transferring calls.
Maintains a safe and clean reception area by complying with procedures, rules, and regulations.
Manages company lunch and snack program.
Provides administrative support including a variety of moderate to complex administrative and organizational tasks with increasing responsibilities.
Produces and edits moderately complex to complex correspondence, documents and reports using Word, PowerPoint, Excel, site visitor and access control systems.
Prepares expense reports, analyzes data, and manages access control cards and records.
Prepares mailings and distributions.
Participates in the safety emergency evacuation team program.
Complies with all company health & safety policies and procedures
SUPERVISORY RESPONSIBILITIES:
None
EDUCATION/EXPERIENCE/KNOWLEDGE & SKILLS:
Education/Experience:
High school diploma or general education degree (GED) and four years related experience; or
AS/AA degree in a related discipline and two years of related experience; or
BS/BA degree in a related discipline; or
Equivalent combination of education and experience.
Experience/The Ideal for Successful Entry into Job:
Minimum of 2 years prior receptionist, computer, and administrative experience including handling logistics, typing, editing, distributing information, filing, telephone usage, managing visitor management and access control systems, etc.
Knowledge/Skills:
Strong computer skills including well-developed knowledge of Microsoft Outlook, Word, Excel, PowerPoint, and Internet research capabilities.
Ability to multi-task, organize and prioritize time sensitive tasks and display effective, independent project management skills.
Ability to use sound judgment and initiative in resolving problems and making recommendations.
Demonstrates tact, diplomacy, respect and confidentiality; is approachable and interacts professionally; builds business relationships based on mutual respect.
Works efficiently, responds promptly and does not repeat errors.
Responds well to shifting priorities by maintaining flexibility and professionalism.
Routinely anticipates and takes initiative to problem-solve and recommends and implements process/project improvements.
Routinely produces error-free work, contributes to efficiency and productivity of department(s).
Understanding of departmental procedures and processes with the ability to act as an information source on departmental operations and policies.
Up-to-date knowledge of relevant desktop systems and software and ability to apply them to improve department effectiveness and execute daily and ongoing projects.
General understanding and application of technical principles, theories and concepts in field of specialty and other related disciplines.
Effectively presents information to groups and individuals and promptly responds to questions.
Encourages communication and cooperation and mutually beneficial solutions to problems.
Ability to communicate effectively and professionally in person, by phone and by email with visitors and colleagues of varying employee levels.
WORKING CONDITIONS:
Works on assignments that are moderately complex to complex in nature where ability to recognize deviation from accepted practice is required.
Applies job skills and company policies and procedures to complete a variety of tasks.
Demonstrates appreciation for critical issues facing the department; plays an active role in helping to solve problems and seeks ways to make a difference even when not immediately obvious.
Builds cooperative team relations with colleagues throughout the organization and with vendors outside the organization.
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If you like wild growth and working with happy, enthusiastic over-achievers, you'll enjoy your career with us!
DISCLAIMER The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities and qualifications required of employees assigned to the job.
We are an Equal Opportunity Employer and do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.
