Why Gray?

Gray is a fully integrated, global service provider deeply rooted in engineering, design, construction, digital, equipment manufacturing, and real estate services. Consistently ranked as a leader in the industry, we focus on the following markets for domestic and international customers: Food & Beverage , Manufacturing , Automotive , Distribution , Mission Critical , and Commercial .

Founded in 1960, Gray's robust offering enables us to create one-of-a-kind solutions at the highest levels of customization, delivering unmatched precision and partnership to some of the world's most sophisticated organizations. Still, these areas don't define Gray-our people do. Passion, commitment, and a great team spirit all speak to the team members at Gray.

Who we want... (Requirements)

The new team member is preferred to have a Bachelor's or technical/associate's degree in a computer field; or a minimum one year related experience and/or training. Any formal Microsoft, Cisco, CompTIA, or other industry certifications a plus. Knowledge of Microsoft Windows 10 OS. Knowledge of Microsoft Office 365 and OneDrive. Basic knowledge and understanding on how to setup and troubleshoot network equipment (Wi-Fi, routers and switches). Knowledge of virtual conferencing solutions, Cisco WebEx and MS Teams are preferred. Knowledge of iOS mobile devices and MDM Software. Any knowledge of Audio/Video solutions and setup a plus. Knowledge of current antivirus/ antimalware/ antispyware security software. Experience with imaging software highly desired. The selected candidate will have excellent communication skills. Must be physically present in the Lexington office.

Must be a self-starter and provide a high level of customer satisfaction to our users. Must be able to thrive in a fast-paced environment and have the ability to travel frequently and for extended periods to remote jobsites, regional and satellite offices.

The new team member should be an energetic, self-motivated individual who enjoys a team environment, as well as a passion for collaboration and professional development. If you are a high achiever striving to exceed expectations in a fast-paced innovative company, then Gray is the place for you.

The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

What we expect... (Essential Functions)

Customer centric job position, that provides a wide array of IT services for Gray Team Members, Satellite Offices and Field Operations. Provides first line of support for all Field Operations IT related setup, troubleshooting and maintenance throughout the life of Gray projects. Interfaces with Nationwide telecommunication carriers to negotiate telephone and data service for new jobsite locations, place orders for new services, expedite orders and coordinate the installation with the carriers and jobsites.

General expectations:

• An exceptional work ethic;
• Strong attention to detail and ability to work with a high degree of accuracy;
• Ability to work in a team environment;
• Knowledge of corporate IT security best practices;
• Assists the Helpdesk operations for Information Technology.
• Uses IT support call software to organize, sign off, and provide reporting on all service calls.
• Provides written documents of procedures and tasks assigned to the position.
• Installs new peripheral hardware on existing office systems.
• Analyses the usefulness of older hardware to work in conjunction with new software and hardware.
• Performs preventative maintenance of existing hardware.
• Advises department manager in hardware ordering related issues.
• Communicates with users regarding the schedule of new hardware deployment.
• Supports 2-3 current smartphone platforms and utilize MDM software.
• Ability to handle and organize multiple tasks.
• Other duties may be assigned.

• Travel to jobsites and satellite offices on a regularly planned schedule.
• Installation of new jobsite or satellite office LAN/WAN systems.
• Installation of new peripheral hardware and software.
• Perform routine maintenance of existing network hardware, desktops/laptops, peripheral hardware, perform upgrades and software and hardware troubleshooting.

• Works with ATT and Verizon and T-Mobile, for jobsite mobile device usage and management.
• Ability to provide remote support relating to jobsite and satellite office computer troubleshooting.
• Tracks usage of computer related inventory and provide reporting on hardware implemented to jobsites and satellite office staff. Ensures that all hardware deployed to jobsites and satellite offices is tracked and returned to inventory after use.
• Provides basic training of standard software and iOS interfaces for jobsite users.

The physical demands described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this position, the team member is frequently required to stand, walk, sit, use hands and arms, reach, and talk or hear. They are regularly required to climb or balance, stoop, kneel, or crouch. Must frequently lift and/or move up to 25 lbs, and occasionally lift or move up to 75 lbs. Will be required to crawl and climb ladders.

Frequently in a normal office environment where noise level is moderate, and temperature/humidity is controlled. Occasionally exposed to wet and/or humid conditions, moving mechanical parts, and outside weather conditions. May be exposed to high, precarious places, fumes or airborne particles, extreme cold and/or heat, risk of electrical shock, explosives and vibrations. Noise level on the job site is normally moderate to loud. Travel will be required. Overtime may be required.

Supervisory Responsibilities

This job has no supervisory responsibilities.

Gray is proud to be an Equal Opportunity Employer and welcomes everyone to apply. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender identity, sexual orientation, national origin, or protected veteran status and will not be discriminated against on the basis of disability.