Assistant Director of Financial Aid (Federal Eligibility and Scholarships)
Waco, TX, United States
Job Identification: 13108
Posting Date: 06/10/2022, 8:40 AM
Job Schedule: Full time
Locations: Waco, TX, United States
Degree Level: Bachelor
Job Description:
This posting is for two vacancies in the Student Financial Aid Office. The Assistant Directors hired will focus on two subject areas: Scholarships and Federal Processing. Baylor reserves the right to hire into one of the subject areas.
What we are looking for
Positions within Baylor University exist to support the mission, which is to educate men and women for worldwide leadership and service by integrating academic excellence and Christian commitment within a caring community.
This position will support the mission and vision of Baylor University by leading a Financial Aid Administration team in supporting students in achieving their educational potential by maintaining a customer service focus in accurate processing and administration of financial aid. Strong leadership is a critical component of this position. Demonstrating strong core competencies, most notably; facilitating a commitment to succeed, leading by example, a desire to continue professional development and learning, teaching, and developing others, being an innovative thinker, and having an ability to be decisive with a service-minded attitude.
Required skills and qualifications
Bachelor's Degree
An active Christian Faith
3-5+ years of related experience
Financial Aid and Higher Education experience.
Ability to maintain a high level of accuracy, professionalism, integrity, and customer service focus.
Proven leadership results. Ability to lead, inspire, monitor, and supervise employees to achieve goals that contribute to the mission of Baylor University.
Handle and delegate responsibilities.
Support effective collaboration with cross-functional teams.
Commitment to active listening and effective communication.
Strong written and verbal communication skills.
Accurately estimate timelines and meet deadlines.
Ability to take initiative, work independently, collaboratively, and thrive in a fast-paced environment.
Strong working knowledge of industry policies and regulations.
Strong analytical and critical thinking skills to review work and proactively act on error resolution.
Flexibility to deal with change and complex situations.
Exercise good judgement and discretion when working with confidential and sensitive information and situations.
Intermediate experience with Excel, Banner, Federal Student Aid, COD, NSLDS, and other related agencies, systems, and platforms.
Additional preferred skills and qualifications
Knowledge of current Department of Education Financial Aid Regulations and Title IV Aid programs.
Knowledge of institutional, state, and private aid programs, requirements, and regulations.
Knowledge of aid administration in conjunction with athletic aid eligibility, including NCAA, Big 12, and Baylor policies and regulations.
Advanced Excel skills and experience with reporting and data analysis.
Strong analytical and critical thinking to identify patterns, gaps, research solutions, assess performance, and support implementation of processes, procedures, and policies.
What you will do
Responsible for direct supervision and leadership of a Financial Aid Processing team. Leadership in development of training and coaching staff. Maintain up-to-date knowledge in aid administration to ensure accurate and timely processing. Leadership in daily, monthly, and annual audits and reconciliation of financial aid programs. Analyze data to provide proactive identification of error resolution to support compliance and student experience. Report patterns in data to supervisor to address areas of needed training, and/or changes to policy and procedure for efficiency, effectiveness, and compliance.
Heightened awareness in the stewardship and responsibility of accurate, compliant, aid administration. Maintain a thorough knowledge of federal, state, NCAA, Big 12, and university regulations, policies, and procedures to ensure compliance. Development of necessary policies and procedures.
Support training efforts for the Financial Aid Processing team, as well as cross-functional training in Financial Aid, Enrollment Management, and Baylor University.
Research and respond to requests from team members to support customer service and student experience.
Partner with Student Financial Aid Tech Team in automation setup, performance, and preparing reports to support Financial Aid Operations.
Assist with special projects and any other task assigned by the supervisor. This may include some travel for training and events.
Experience will not be considered in lieu of the educational requirement. Applicants must be currently authorized to work in the United States on a full-time basis.
What You Can Expect
As part of the Baylor family, eligible employees receive a comprehensive benefits package that includes medical, dental, and vision insurance, generous time off, tuition remission, and outstanding automatic retirement contributions. Baylor has a comprehensive benefits plan that supports you and your family's wellbeing and allows you to be a part of the life of a vibrant and active college campus. To learn more, go to Baylor Benefits & Advantages.
Explore & Engage
Learn more about Baylor and our strategic vision, Illuminate. Also, explore our great hometown of Waco and the many opportunities to engage locally. If you are new to Central Texas, This is Waco!
About Us:
Baylor University is a private not-for-profit university affiliated with the Baptist General Convention of Texas. As an Affirmative Action/Equal Opportunity employer, Baylor is committed to compliance with all applicable anti-discrimination laws, including those regarding age, race, color, sex, national origin, military service, genetic information, and disability. As a religious educational institution, Baylor is lawfully permitted to consider an applicant’s religion as a selection criterion. Baylor encourages women, minorities, veterans, and individuals with disabilities to apply.
