Every year, $150B+ is set aside by your local, state, and federal representatives to make it easier for anybody to build a business and turn their dream into reality.
But while governments might be great at governing, they're terrible at marketing. These billions sit unclaimed, waiting for Owners to discover them. We want to fix that, and we need your help.

The opportunity
The Refund Assurance Champion is a critical role that maintains long-term relationship with clients. In this role, you'll be a liaison between Innovation Refunds and our business clients during the 9-12-month processing period for their refund check(s). The ideal candidate will have a strong communication skill, time management, and problem-solving. You'll report to the Operations Manager and work closely with peers in support, sales, and marketing.

What you'll do

Act as a point of contact for client inquiries and escalate issues as needed
Cultivate and develop long term relationships with clients during their waiting period before refunds are paid.
Provide consistent follow up with valued clients to ensure any IRS communication and letters are replied in a timely manner
Assist with answering incoming support requests from our clients and distribute to appropriate departments if necessary
Partner with Finance to research billing and payment issues
Develop a working knowledge of current process, software applications/programs that are used
Obtain customer satisfaction feedback and share the results to our managers
Secure customer testimonials, quotes, and case studies ? Other duties assigned

What we're looking for

1-3 years of customer success experience
Previous experience in call center or retail management environment is highly desired but not required
Excellent written and verbal communication skills
Ability to solve issues in a timely manner
Ability to handle multiple requests
Good interpersonal skills and ability to maintain relationship with clients
A willingness to wear multiple hats and dive into high volume requests

Why work with us?

Competitive base salary + benefits
Flexible work culture
Open and transparent management structure - collaboration is how we make decisions happen ? Continuous learning opportunities to promote personal and professional growth ? Generous vacation time

About Innovation Refunds
What we do
New government incentives are being implemented every day to benefit your business but getting your hands on the money is the challenge. Our tax and legal experts understand better than anyone how to access these funds for you.
We offer a no risk, high reward opportunity to qualified businesses by developing turn-key documents & processes that result in tax credits and rebates. Our success rate is 100% and our team has helped over 6,000 businesses receive over $450 million.

How we think about diversity
We try to make sure the diversity of our customers is reflected in the team that serves them. Because when we include people of all races, genders, sexual orientations, ages, and identities -- we end up building a better experience for everyone who uses Innovation Refunds.
We know we need to be intentional in our hiring practices in order to overcome systemic biases we may be blind to. So, if your lived experience has given you a unique perspective on business, startups, or any other aspect of our business - even if you don't meet all the requirements - please still apply and let us know so we can make sure your application gets the attention it deserves.