Senior Manager, Product Management: Claims Experience Team

Job Details:

We're looking for an ambitious and capable Senior Product Manager with strong technical skills to oversee the Claims Experience Team for Cigna Digital. You will lead a group of product managers dedicated to creating best-in-class products across Cigna's customer, provider, and client/broker digital experiences. You will be responsible for helping to build the strategy, define requirements and drive execution for the products across mobile and desktop platforms. You'll lead a team of product managers whose mission is to take the guesswork out of health insurance and drive the digital transformation of the healthcare industry.

The right person for this role can solve complex problems, communicate solutions concisely and articulate clear vision to technical and non-technical groups. A successful Senior Product Manager will help us deliver end-to-end experiences that connect health consumers and providers with the guidance, support, and incentives they need to increase quality of care and maximize cost-savings.

Primary Responsibilities:

• Lead a team of product managers/owners and coordinate with product design, research, and analytics teams to build and improve the core Claims mobile and web digital experiences for customers, providers, and clients & brokers


• Develop and optimize a fully integrated Claims experience for each stakeholder to help drive user satisfaction while meeting business objectives


• Create and manage the product roadmap for applicable applications and systems


• Evaluate and prioritize potential new features leveraging Voice of Customer Feedback, Call Center Data, and Digital Analytics via SQL/queries


• Define business solutions, rules, and data requirements for new functionality


• Manage the creation of architectural solutions that fit the business vision


• Drive the design vision through the design teams to create user friendly UI/UX


• Write detailed product requirements and design specifications for development of new products and features


• Work with development team on solution design, implementation tactics, and schedule of deliverables


• Manage stakeholder relationships, develop and propose solutions, and incorporate stakeholder needs into the team's roadmap


• Work with readiness teams to manage communications, awareness, trainings, etc. in support of go-to-market activities


• Incorporate data and analytics driven insights into the team's roadmap prioritization process driving toward continual improvement of the team's KPIs

Desired Skills and Experience:

• Data-minded with A/B testing experience


• Demonstrated history of using data to drive product development roadmap


• People management/leadership experience required


• 7+ years of digital product management/development experience


• Experience with digital transformation and delivery of future state


• Experience with Agile development methodologies & mobile app architecture (e.g. Native, React Native, etc.)


• Experience with digital tools such as Jira, Jira Align, Invision and Confluence


• Entrepreneurial spirit + the ability to deliver and thrive in fast-paced, dynamic startup environment


• Experience creating technical/functional requirements for development. Able to define how a product works vs. simply bringing ideas to fruition


• Proven experience working across multiple business units, specifically Product, Engineering, and Sales


• Analytical, organized, and an independent problem-solver


• Bachelor's degree


• Internet industry (web + mobile) experience preferred

For this position, we anticipate offering an annual salary of $119,600 - $199,300, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Evernorth

Evernorth, Cigna Corporation's health services segment, exists to elevate health for all. We're building on our legacy and redefining health care as we know it. Unbiased in how we think, we create without limitation. We partner without constraints, deliver value differently and act in the interest of humanity. Solving across silos, closing gaps in care, and empowering clients, customers, and people everywhere to move onward and upward. When you work with us, you'll be empowered to solve the problems others don't, won't or can't. Join us. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.

Cigna has a tobacco-free policy and reserves the right not to hire tobacco/nicotine users in states where that is legally permissible. Candidates in such states who use tobacco/nicotine will not be considered for employment unless they enter a qualifying smoking cessation program prior to the start of their employment. These states include: Alabama, Alaska, Arizona, Arkansas, Delaware, Florida, Georgia, Hawaii, Idaho, Iowa, Kansas, Maryland, Massachusetts, Michigan, Nebraska, Ohio, Pennsylvania, Texas, Utah, Vermont, and Washington State.