Job Description:

Vitalant is where donors, talent and innovation meet to save and improve lives. We are the nation’s largest independent, nonprofit blood services provider exclusively focused on providing lifesaving blood and comprehensive transfusion medicine services for about 900 hospitals and their patients across the U.S. We seek team members who want to make a difference in people’s lives while furthering their careers. At Vitalant you can expect competitive compensation, paid time off and other benefits.  Take your first step to joining our dedicated team by applying today.

PRIMARY PURPOSE:

 

Under direct supervision, this position is responsible for customer service to donors for the purpose of increasing donor frequency and maintaining donor retention.

 

DUTIES AND RESPONSIBILITIES:

1. Performs all assigned duties in compliance with internal SOPs and external regulations.  Brings compliance issues to the attention of management.


2. Assures quality customer service to all customers.


3. Retains current donors by rebooking donation appointments. 


4. Explains and/or enrolls donors in frequent donor programs.


5. Assists Donor Services staff with donor flow, monitors wait times, and communicates with donors and/or staff regarding wait times.


6. Educates donors on pertinent issues (e.g. the donation process, blood needs, blood components, etc.)


7. Converts donors to automated and other new collection technologies to optimize the donation opportunity.


8. Assists donors, blood center staff and coordinators in resolving customer service issues.


9. Administers customer service and marketing surveys to donors.


10. Collects data and prepares reports, as assigned and performs other clerical duties, as needed.


11. Presents promotional gift items and recognition; monitors and replenishes promotion inventory, as required.


12. Performs all other duties, at the discretion of management, as assigned.

REQUIREMENTS:

 

Knowledge/ Education

High school graduate or GED required.

 

Licenses/ Certifications

None.

 

Experience

One year experience in related field required.

 

Skills/Abilities

1. Able to work in a team environment. 


2. Strong customer service skills and ability to analyze customer-related situations and take appropriate action. 


3. Effective communication skills, both verbally and in writing. 


4. Able to maintain confidentiality.


5. Good working knowledge of PC software preferred.
   

   DIVERSITY, EQUITY & INCLUSION AT VITALANT

   Vitalant is committed to fostering a diverse and inclusive workplace built on a foundation of respect, integrity, teamwork, and excellence. Through our DEI strategic plan, we create opportunities for employees of all backgrounds to feel valued, seen and heard. We believe this mission drives creativity and innovation, as employees experience an environment conducive to personal growth and career development.

   VITALANT OFFERS A COMPREHENSIVE BENEFITS PACKAGE

   
   


6. Health, Dental and Vision Insurance


7. HSA, FSA and 410K retirement savings plans


8. Paid Time Off


9. Commuter benefits


10. Employee assistance program

Apply Now