Maintain a pleasant, friendly, and welcoming attitude toward all external and internal customers at all times.
Set up and break down of assigned work stations and maintaining its cleanliness.
Keep station full at all times, especially during peak business times.
Responsible for informing customers of the ingredients when asked.
Cover cashiers on breaks and take guests' orders.
Answer questions about food items, making recommendations upon request.
Remove customers' dirty dishes from tables during the course of their meal using trays.
Assist hosts with seating guests if necessary.
Resetting tables after they have been cleared.
Roll silverware, set up food stations or set up dining areas to prepare for the next shift or for large parties.
Accurately and appropriately set up banquet functions.
Clean up after banquet functions, including moving chairs, tearing down tables, and removing dirty dishes and linen.
Efficiently serve all food and beverage items for banquet functions as directed, including plated and buffet dining and bar items.
Have knowledge of customer alcohol limitations and company policy and procedure regarding limitations.
Have complete knowledge of all casino events and promotional activities, and assist as needed.
Keep work area in a clean and orderly manner.
Adhere to regulatory, departmental, and Company policies in an ethical manner and empower and require others to do the same.
Must be able to work a flexible schedule as required by business operations, including late nights, weekends, and holidays; shifts may change.
Build guest relations throughout every shift by talking with customers, making them feel welcome and comfortable, and inviting them back.
Perform other duties as assigned or reasonably requested by any member of management.
Operating Principles : Ensure at all times operating principles are being adhered to: Clean - Keep all areas clean and pristine; Safe - Follow all safety policies and procedures; Friendly - Use customer courtesy skills of Family Style Service to provide superior guest service; Fun - Be interactive with all internal and external guests while maintaining professional standards.
Tools and Technology : Serving trays; bus tub; food and dish carts; beverage dispensers; cleaning materials; wet mops and brooms.
Licensure : Not required.
QUALIFICATIONS
Experience: A high school diploma or GED equivalent is preferred. Must be at least 21 years of age.
Knowledge: Knowledge of principles and processes for providing customer and personal services. This includes customer needs assessment, meeting quality standards for services, and evaluation of customer satisfaction.
Skills: Managing one's own time and the time of others. Giving full attention to what other people are saying, taking time to understand the points being made, asking questions as appropriate, and not interrupting at inappropriate times. Adjusting actions in relation to others' actions.
PHYSICAL DEMANDS AND WORK ENVIRONMENT
The physical demands and work environment characteristics described here are representative of those that must be met by a team member to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions
Physical Demands: Required to stand and walk; use hands to finger, handle, or feel objects, tools, or controls; reach with hands and arms; and talk and hear. Frequently required to bend or stoop and to lift up to 25 pounds, including lifting overhead. Specific vision abilities required by the job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.
Work Environment: A restaurant environment with varied noise levels, variable temperatures, wet areas, and smoke. Use of an elevator and stairs. A kitchen environment with a variety of workstations and storage areas, exposed to varied temperatures, smoke, steam, noise, and wet areas. May also work in a banquet/showroom environment with varied noise levels and temperatures, wet areas, and exposure to low-level lights. Use of elevator and stairs.
The statements herein are intended to describe the general nature and level of work being performed and are not to be construed as an exhaustive list of responsibilities, duties and skills required of personnel so classified. Furthermore, they do not establish a contract for employment and are subject to change at any time due to reasonable accommodation, business demand or the request of management . I attest that I have read and understand the job description and am able to perform all the job responsibilities described herein. I will notify Human Resources should this change.
At Caesars Entertainment, Inc., our Team Members create the extraordinary. We are the largest casino-entertainment company in the U.S. and one of the world's most diversified casino-entertainment providers. Since beginning in Reno, Nevada, in 1937, Caesars Entertainment has grown through the development of new resorts, expansions and acquisitions. Our resorts operate primarily under the Caesars®, Harrah's®, Horseshoe® and Eldorado® brand names. We focus on building loyalty and value with our guests through a combination of impeccable service, operational excellence and technological leadership. The company is committed to its Team Members, suppliers, communities and the environment through its PEOPLE PLANET PLAY framework.
Our Caesars family is driven by our Mission, Vision and Values. We take great pride in living these values - Together We Win, All In On Service and Blaze the Trail - every day. Our mission, "Create the Extraordinary". Our vision, "Create spectacular worlds. That immerse, inspire and connect you. We don't perform magic; we create it with excellence. #WeAreCaesars". If you are ready to create some magic, we invite you to explore our dynamic, yet unique, career opportunities.
Responsible for maintaining a fully stocked and organized work area and ensuring that guests have a favorable dining experience. Promote the Family Style Service culture through actions and positive attitude.
