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thyssenkrupp Elevator Corporation is currently seeking an Accounts Receivable Supervisor to join the Service and Repair department in Atlanta, GA.
Responsible for training and support of assigned service and repair collectors within the collections department to ensure that plan goals are exceeded and the company's business interests are protected.
Essential Functions
Oversees and monitors the collection efforts of assigned collectors to ensure adherence to company protocols and collection goals are exceeded. Includes promoting prompt payment of outstanding invoices and other matters that will maximize cash flow
Reviews aging reports with collectors, and engages branch and region management as needed to expedite resolution of outstanding payments. Includes participating in monthly branch and region accounts receivable meetings with collectors, and branch and region management. Includes calling on large and delinquent accounts when escalated and/or appropriate
Monitors the performance of collectors by engaging in the performance management process, monthly AR performance reviews, and holding employees accountable for meeting their goals. Rewards and recommends employee discipline as necessary
Assumes frontline collections responsibilities in the case of collector absences and position vacancies when assignment to another collector is not a viable option
Assumes frontline collections responsibilities for customer accounts representing the most impactful and problematic AR when escalated and/or appropriate.
Responsible for collaborating with branch management when action items by them are needed
Provides training and participates in meetings with collectors to review protocols and best practices
Responsible for all training responsibilities for new hires and making sure that existing collectors are trained should they be moved to different assignment within the collections team
Drives resolution to problematic billing by regularly teaming up with the Billing Supervisors for problem solving, leading to long term solutions
Supports the frontline collector, upon escalation, in discussing with a Branch Manager for the issuing of suspension of services notice ("Hold Letters") and final demand letters to non-paying customers
Supports the frontline collector in the preparation of legal packages for placement with attorneys. Ensures packages contain all necessary documentation to improve the company's success rate in collecting outstanding payments
Performs other duties as assigned
Who we are looking for
2 to 5+ years related experience in a collections leadership role
Elevator industry or service related field experience
Ability to read and interpret business contracts, technical procedures and government regulations
Ability to define problems, collect data, establish facts and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form, and deal with several abstract and concrete variables
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
