Arhaus is looking to hire an E-Commerce Director to join our expanding Marketing Department! The E-Commerce Director will lead all aspects of Arhaus’ online business. With aggressive sales growth plans over the next number of years, this individual will develop short-term and long-term business strategies, as well as managing the day-to-day aspects of Arhaus.com. The role will ensure the health and efficiency of the website, analyze current business performance, and collaborate with multiple internal departments. This position is located onsite at our Corporate Office in Boston Heights, OH.
Duties and Responsibilities
Develop a multi-year, multi-faceted E-Commerce roadmap with specific goals around sales growth, user experience, and site feature evolution
Manage all aspects of the E-Commerce store for Arhaus which will include maintaining site health, sales planning, operations, future growth initiatives, performance reporting, and issue resolution
Own relationship with E-Commerce platform provider, serving as site administrator for the entire E-Commerce operation
Responsible for E-Commerce reporting including site performance analysis, competitor insights, and other ad hoc reports for senior team members
Monitor website usability and the customer experience to improve site performance, merchandising options, engagement, and conversion
Partner with internal Site Merchandising, Digital Marketing, Creative, and Technology teams as the company evolves site capabilities and optimizes performance
Responsible for E-Commerce Budget as well as partnering with Finance on the E-Commerce P&L
Create customer feedback loop through reviews, surveys, and more, utilizing consumer insights to develop future strategies
Lead efforts of keeping the site current with various promotions, content, and pricing
Partner with Web (Phone) Sales team on current needs and future improvements
Partner with Warehouse & Logistics to evolve order management and service level expectations
Document processes of site management for current and future team members
Assist internal teams in troubleshooting issues that may arise on Arhaus.com
Stay current with emerging web technologies, industry trends, and other opportunities
Perform site audits, as needed
Experience, Education, Skills
Bachelor’s Degree in E-Commerce, Business, Merchandising, Marketing, or similar
4-6+ years E-Commerce or Site Management expertise required
In depth knowledge of E-Commerce platforms and technology, Shopify Plus experience preferred
Revenue and Site Engagement forecasting including Traffic and Conversion planning
Budgeting and Expense ownership
Google Analytics or similar Analytics tool expertise is a requirement, certification will be strongly preferred
Expertise with Data Visualization Software such as Google Data Studio, Tableau, Qlik, Domo, etc.
Experience with Google Suite (Search Console, Tag Manager) a must
Expert Microsoft Excel skills
Past experience managing teams
Effective time management, prioritization, and organizational skills
Sound decision making
This position will report directly to the VP of E-Commerce and Digital.
