Welcome customers upon entrance and confirm reservations.
Act as the point of reference for guests who need assistance or information and attend to their wishes and requirements.
Understand customer's needs and provide them with personalized solutions by suggesting activities and facilities provided by the hotel.
Acquire extensive knowledge of the premises and the nearby venues and businesses to make the most suitable recommendations.
Arrange events, excursions, transportation etc. upon request from hotel guest.
Answer the phone and make reservations, take, and distribute messages or mail and redirect calls.
Respond to complaints and find the appropriate solution.
Other duties maybe assigned as needed.
Requirements
Must have a service-oriented mindset and be capable of making every guest feel valued
Knowledge of basic office equipment, including printers, scanners, copiers, etc
Exemplify strong organizational skills and attention to detail
Proficiency in English; multilingual is strongly preferred.
Excellent communication skills.
Polite and confident with a great deal of patience.
Ability in multitasking and time-management.
Aptitude in resolving issues with a customer-focused orientation.
High school diploma, degree in hotel management or relevant field will be a plus.
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including: Medical, Dental and Vision Insurance, Health Savings Account with Company Match, 401(k) Retirement Plan with Company Match, Paid Vacation and Sick Days, Sonesta Hotel Discounts, Educational Assistance, Paid Parental Leave, Company Paid Life Insurance, Company Paid Short Term and Long Term Disability Insurance and Various Employee Perks and Discounts.
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations.
