If you enjoy providing extraordinary technical support and solving customer issues, then you could be our next Technical Service Specialist at Welbilt's New Albany Indiana facility*.
We are Welbilt! We are pioneers and innovators. Our industry knowledge and insights stretch back nearly a century, from the original founding of the Hirsch brothers' Welbilt Stove Company in 1929. We design, manufacture and supply best-in-class food and beverage equipment for the global foodservice market. We attract talent and build careers. We empower you to grow with us. We recognize you and reward you. We win together as one team.
As Tech Service Specialist V, you will provide technical support on incoming inquiries from Customers, Sales, and Service Techs and service agencies, regarding service and repair issues with supported equipment in the field.
Reporting directly to the Director Technical Services, this position is based in New Albany, Indiana*.
Major Accountability:
Provide technical support on the product brand equipment for Service Techs, Service agencies, Sales and customers via phone, email, or possibly at a customer's location.
Work closely with Management, Customer Service, Sales and Engineering to resolve escalated technical support issues evolving around the brands equipment in a timely manner.
Key Tasks & Responsibilities:
Provides technical assistance and service support for inquiries received, via phone or email from for Service Techs, Service agencies, Sales and customers.
Identifies the source of inquiries received from for Service Techs, Service agencies, Sales and customers of the product brand.
Responds to routine correspondence requests for service assistance from for Service Techs, Service agencies, Sales and customers.
Maintains accuracy of computerized service records and files from for Service Techs, Service agencies, Sales and customers of the product brand.
Under direction of supervision and\or mentors, takes opportunities to educate themselves on product lines, service issues, and tools used in this area
After hours phone rotation required.
Job Requirements:
Associate or Technical degree preferably in Business or Engineering; with a minimum of one year of previous technical service experience is required. Will consider five years of experience in relevant field in lieu of education.
Computer usage including MS Office skills - Word, Excel and Outlook.
Ability to communicate well and with tact verbally and in writing.
Good personnel management and interpersonal skills with a high level of integrity.
Basic knowledge of all product lines .
*New Albany, Indiana is a leading provider of ice/beverage dispensing equipment, blended beverage systems, long draw beer systems, and pre-chilling units for the global foodservice industry. The facility in New Albany is a division of Welbilt, Inc.
Welbilt, Inc. provides the world's top chefs, premier chain operators and growing independents with industry-leading equipment and solutions. Our innovative products and solutions are powered by our deep knowledge, operator insights, and culinary expertise. Our portfolio of 12 award-winning product brands includes Cleveland™, Convotherm®, Crem®, Delfield®, Frymaster®, Garland®, Kolpak®, Lincoln™, Manitowoc®, Merco®, Merrychef® and Multiplex®. These product brands are supported by three service brands: KitchenCare®, our aftermarket parts and service brand, FitKitchen®, our fully-integrated kitchen systems brand, and KitchenConnect®, our cloud-based digital platform brand. Headquartered in the Tampa Bay region of Florida, supported by over 5,400 employees and operating 21 manufacturing facilities throughout the Americas, Europe and Asia, we sell through a global network of over 5,000 distributors and dealers in over 100 countries. For more information, visit www.welbilt.com .
Welbilt, Inc. is an equal opportunity employer which values diversity in the workplace . All applicants shall receive equal consideration and treatment in employment without regard to race, color, religion, ancestry, national origin, age, sex, marital status, familial status, medical condition, or any other status protected by law. All recruitment, hiring, placements, transfers and promotions will be on the basis of individual skills, knowledge, abilities, and business need.
