Remote, Work From Home - United States

SUMMARY:

The Lead Management Strategy and Analytics Manager, will be responsible for designing, implementing, and executing lead distribution strategies to maximize sales and ROI. This highly-dynamic role flexes between strategy development, technical needs, detailed reporting & analytics and day-to-day operational execution. This is a highly-visible role which regularly collaborates with analytical teams, Growth Leadership Team, Marketing, and Sales teams.

RESPONSIBILITIES:

• Develop, implement, analyze, and communicate business policies and strategies related to lead management


• Lead and train the Lead Management team to distribute and reassign leads based on defined criteria across multiple channels and multiple markets


• Develop predictive models to project lead and sales volumes and assist with goal setting


• Provide highly-detailed performance reporting and analytics to inform sales partners and drive future lead management strategy decision making


• Regularly engage with executive leadership and sales managers in the lead management process to provide regular reports and performance updates


• Play an active role in the evaluation and implementation of CRM enhancements. Identify areas of improvement opportunity, efficiency and streamlining to lead to an ideal state

QUALIFICATIONS:

• 5 or more years of relevant work experience


• BA/BS degree preferred


• Data analytics experience required


• US healthcare experience preferred. Prior Medicare experience strongly preferred.


• Proven track record of leadership, vision setting and strategic influence


• Ability to creatively address complex challenges


• Strong partner focus with a collaborative sprit


• Courageous and willing to have tough conversations when needed


• Ability to clearly present data in a concise and understandable manner to partners with varying levels of technical expertise


• Knowledge and understanding of sales distribution channels preferred


• Advanced Excel and PowerPoint skills. Tableau development experience desired


• Advanced organizational, and problem-solving skills


• Excellent written and communication skills


• The ability to multitask in a fast-paced environment, pivoting as needed to meet deadlines


• Prior leadership experience preferred with strong team development and management skills


• Accountable to meet personal and team commitments


• Ability to deal with ambiguity


• Proactively provide feedback to team for recognition and improvement


• Ability to influence and appeal to different audiences


• Growth mindset

For this position, we anticipate offering an annual salary of $86,700 - $144,500, depending on relevant factors, including experience and geographic location.

This role is also anticipated to be eligible to participate in an annual bonus plan.

Helping our customers achieve healthier, more secure lives is at the heart of what we do. While you take care of our customers, we'll take care of you through a comprehensive benefits program that helps you be at your best. Starting on day one of your employment, you'll be offered several health-related benefits including medical, vision, dental, and best in class well-being and behavioral health programs. We also offer 401(k) with company match, company paid life insurance, tuition reimbursement, a minimum of 18 days of paid time off per year and dozens of corporate discounts on essentials you use every day. For more details on our employee benefits programs, please visit the "Life at Cigna" tab on our careersite: www.cigna.com/careers

About Cigna

Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?

Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.

If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.