Posted in Health Care 30+ days ago.
Type: Full-Time
Location: Phoenix, Arizona
The Medical Receptionist is an integral member of the multi-disciplinary team who functions under the direction and supervision of a registered nurse and/or licensed physician. The position provides professional, courteous, and friendly assistance to our customers. The Medical Receptionist serves as a resource for internal and external customers by utilizing a number of resources such as established Cigna policies; protocols and guidelines to ensure delivery of quality care within the guidelines of Cigna Medical Group Standard Operating Procedures, Policies, and Procedures. Contributes to the organization's drive to achieve "Triple Aim": improved individual customer experience, improved health and quality of care, and reduced cost of care.
Courtesy Behaviors
Responsibilities and Essential Functions
NOTE: The above is not intended to describe the general content of and requirements of this position and are not intended to be and exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate supervisor.
C omplexity and Scope
Under minimal supervision, coordinates appointments, handles multiple phone calls, charge enter exams, and reschedule/confirm appointments. May handle cash, coordinate, schedule and follow up on phases of a surgery procedure and/or specialty referral appointments. Provides exceptional customer service and maintains patient confidentiality. The Medical Receptionist demonstrates skill in use of computers, possesses strong verbal and written communication skills, and behavior is professional at all times.
Interacts with all levels of staff in a variety of departments; physicians, patients, families as well as external contacts, such as employees of other healthcare institutions community providers and agencies concerning the healthcare of the patient. Interacts with other healthcare providers in numerous settings in order to report and ask for or clarify information.
Incumbents work in a fast paced, sometimes stressful environment with a strong focus on customer service.
Physical Demands/Environmental Factors
Minimum Qualifications
This role is Worksite dependent and can only be performed onsite. You must be fully vaccinated if you're to come onsite.
This role is subject to the CMS (Centers for Medicare/Medicaid Services) COVID-19 vaccine mandate. Full vaccination is required, meaning that workers in this position must have received one dose of the Johnson & Johnson vaccine or two doses of an mRNA vaccine before the first day of work.
About Cigna
Cigna Corporation exists to improve lives. We are a global health service company dedicated to improving the health, well-being and peace of mind of those we serve. Together, with colleagues around the world, we aspire to transform health services, making them more affordable and accessible to millions. Through our unmatched expertise, bold action, fresh ideas and an unwavering commitment to patient-centered care, we are a force of health services innovation. When you work with us, or one of our subsidiaries, you'll enjoy meaningful career experiences that enrich people's lives. What difference will you make?
Qualified applicants will be considered without regard to race, color, age, disability, sex, childbirth (including pregnancy) or related medical conditions including but not limited to lactation, sexual orientation, gender identity or expression, veteran or military status, religion, national origin, ancestry, marital or familial status, genetic information, status with regard to public assistance, citizenship status or any other characteristic protected by applicable equal employment opportunity laws.
If you require reasonable accommodation in completing the online application process, please email: SeeYourself@cigna.com for support. Do not email SeeYourself@cigna.com for an update on your application or to provide your resume as you will not receive a response.
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