Crown Castle is the nation’s largest provider of shared communications infrastructure: towers, small cells and fiber. It all works together to meet unprecedented demand—connecting people and communities and transforming the way we do business. Whenever you make a call, track a workout or stream music and videos, we’re the ones providing the communications infrastructure that makes it all possible. From 5G and the internet of things to drones, autonomous vehicles and AR/VR, we enable the technologies that help people stay safe, connected and ready for the future. Crown Castle is a Fortune 500 company, publicly traded on the S&P 500, and one of the largest Real Estate Investment Trusts in the US, with an enterprise value of ~$100B.
Position Title: Director, Technical Program Management
Role
As the Director, Technical Program Management, you will build and lead a team of experienced technical program managers who will leverage their technology background, sound strategic/economic thinking, and experience driving large technology initiatives to keep the projects on track with right cadence to drive results. As part of the Data & Digital organization, you will collaborate closely across technical functions such as digital engineering, architecture, and product management as well as cross-functional business partners to deliver integrated enterprise solutions that achieve stated business objectives.
Responsibilities
Build the Technical Program Management function at Crown Castle, inclusive of scope and role definition, recruitment, and talent management of the new team
Build and lead a team of technical program managers, who, as part of a product team, will support the delivery of strategic, high-impact cross-functional initiatives from ideation to launch while monitoring and reporting their status to the program stakeholders and all involved parties throughout the program's lifecycle
Leverage deep technical expertise to develop thorough plans with key milestones and goals, identify and mitigate risks, solve for dependencies, remove impediments, and ensure timely and smooth project delivery
Stand-up best practices for working across third party development partners. Accountable for delivery from third party development partners
Dive deep into technical details, to frame and assess risks, tradeoffs through the entire software development process to facilitate and speed decision making within and across programs
Develop a portfolio management capability across several programs running in parallel
Manage and lead communication across the cross-functional team to ensure clarity, alignment, and resolution of any decisions or actions
Drive decisions when difficult tradeoffs must be made; serve as role model for navigating problems with analytical approach and calming demeanor
Teach and train others on best practices so that all product and engineering teams run more smoothly even when you are not involved day to day.
Expectations
Planning & Strategic Thinking: An enthusiasm for high-level planning and strategic thinking is the cornerstone of this position. Comfortable explaining analyses and recommendation to business executives.
Strong Technical Aptitude: Technical knowledge will be indispensable when developing and executing programs. Having solid technical skills will ensure you are an effective and inspiring leader to those highly technical members of your teams. Comfortable with detailed technical discussion with engineering and product management.
Risk Management: A successful TPM must have the ability to recognize, measure, and mitigate the risks within a given program or across the program portfolio.
Deep Understanding of a Business Goals: A deep understanding of the organization’s goals, both big and small, is a critical component to be effective in this role.
Financial, Budget, and Third-Party Partner Management: With finance, set up and maintain budget for programs, to facilitate trade-off decisions and effective use of resources. Manage the third-party partnerships related to large development programs to ensue delivery.
Project & Personnel Management: Great people skills to enable strong working relationships with various teams, influence and get buy-ins in various situations, make strategic decisions, and gain the team's trust.
Communication: Exceptional ability to communicate complex technical ideas and issues to both technical and non-technical team members to ensure everyone is on the same page.
Leadership: Strong leadership skills to guide numerous teammates through the successful execution of long-term business objectives.
Education/Certifications
Bachelor's Degree in Computer Science, Information Systems Management, mathematics, or other related fields
MBA preferred
Experience/Minimum Requirements
10+ years of experience in technical leadership roles; technical program management, systems architecture, or system development
5+ years of larger project management experience and demonstrated knowledge of program management best practices
5+ years of experience managing software and implementation vendor relationships, managed services and managing licensing agreements
5+ years of experience in software engineering with focus on enterprise and cloud services, and familiarity with OSS/BSS
Crown Castle has a COVID-19 Vaccine Policy in place requiring vaccination by your employment start date, unless approved for an accommodation or otherwise prohibited by law.
Title(s) of direct reports (if applicable): Technical Program Managers, Project Managers
Working Conditions: This is a remote role with the expectation of on-site collaboration with teammates and stakeholders for moments that matter. Travel up to 20% may be required.
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Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)
