Our 10 Experience Centers bring the Miele message and core value of "Forever Better" to life. As our resident design experts, Experience Center Design Consultants are essential to driving sales results through their experience within the trade, in addition to providing support in store operations, visual merchandising, and customer service for an exceptional experience. The Miele Experience Center Design Consultant is creative, detail-oriented, has a passion for design, and is driven to provide the highest levels of customer service for an experience that is truly above and beyond expectations for our key business partners.
Essential Functions:
Design:
Work closely with our Business Development Manager to drive sales with our Trade Professional community.
Responsible for building rapport within the Builder, Architect, Designer, and Specifier community within trade area.
Assist clients with advanced design consultations for an exceptional experience.
Sales:
Work in tandem with Center Manager to achieve financial objectives for the Center, including meeting or exceeding sales goals.
Responsible for achieving personal Key Performance Indicators (KPIs) and actively contributing towards shared team goals.
Proactively develop a high level of product knowledge and expertise on Miele appliances and floorcare by attending training sessions, reading catalogs and manuals, and through self-guided training.
Demonstrate enthusiasm for the brand and able to effectively communicate company and product features and benefits to drive conversion and volume.
Assist in the tracking, monitoring, and communication of business results
Customer Service:
Assist all walk in, appointment-based, dealer, and trade professional clients to provide the highest level of customer service.
Maintain close relationships with consumer or B2B clientele through consistent outreach and follow up to promote brand loyalty.
Leverage Customer Relationship Management systems and technology to support customer through customer profile capture with every transaction.
Build and maintain repeat clientele through consistent and relevant outreach to generate direct and referral sales.
Operations:
Create sales advice (quotes) and enter orders within company systems, following company and systems policy and procedure.
Participate in all areas of operations of the Experience Center, such as assisting with stock management and replenishment, conducting physical inventory, maintaining demonstration and live appliances in pristine condition, and upholding good housekeeping standards throughout the selling areas and demonstration kitchen.
Assist with all merchandising and visual directives.
Ensure the selling floor, back office, and facilities are neat, clean, fully stocked, and organized, reflecting brand standards at all times.
Identify and communicate product and inventory needs in a timely manner.
Supporting all clerical duties, such as answering phones, maintaining visitor logs, data entry, responding to email, and maintaining a professional reception area.
Participate in all tasks related to event preparation, execution, and clean up.
Qualifications:
Experience in interior design, kitchen design sales, and/or similar trade strongly preferred.
Previous sales experience in premium or luxury retail showroom with proven track record preferred.
Friendly, enthusiastic, and outgoing manner in interacting with clients and coworkers.
Self-motivated team player with entrepreneurial spirit.
Highly customer-centric, results driven, and goal oriented, willing to "go above and beyond" to exceed customer expectations.
Strong initiative and time management skills.
Ability to prioritize multiple tasks and work in a fast-paced retail environment without constant direction.
Ability to communicate effectively and clearly with both clients and coworkers in person, via phone, and email.
Comfortable working within the demonstration kitchen and being hands-on with food preparation and kitchen duties.
Professional image in personal appearance, manner, and demeanor.
Flexibility to work days, nights, weekends, holidays, and special projects outside of normal business hours.
Open to perform different tasks and projects based on day-to-day business needs.
PC proficiency, Outlook, MS Word and Excel and ability to learn new computer applications.
Able to stand for long periods of time, bend, kneel and use a step stool or ladder to reach overhead objects.
Able to lift 25 lbs.
A high school diploma is required.
Why you might like working here:
You love autonomy and the accountability for results
You like working for a family run company, market leader in the premium domestic appliance.
You like working for a company that believes in the aspiration to do it forever better and to be forever better
A competitive compensation package
100% covered Life and long-term disability insurance
Wellness discounts on medical premiums
401k with company match
Generous Employee Purchase program
Wellness and volunteer Programs
Engaging Employee Activities
ABOUT MIELE
What does it take for a family run company to become world market leader in the premium domestic appliance and commercial machine segment? It takes more than offering average products, run-of-the-mill service or short-sighted actions. It also requires the aspiration to do it forever better and to be forever better. This stance accounts for a good working environment at Miele and the success of our products.
Our colleagues can rest assured that those who live up to our standards of quality and professionalism grow personally and professionally. No matter if they are at entry levels or managers.
Miele asks a lot of its employees. They are expected to develop and manufacture worldwide market premium products that are "Immer Besser". In return, they receive the most valuable thing Miele can give them: that they themselves become "Immer Besser" - in all of their professional and personal abilities.
"Immer Besser" is therefore an entrepreneurial success principle from which customers and employees benefit in equal measure. We call this principle "MAKE IT BETTER. BE BETTER".
Miele is an Equal Opportunity Employer and supports and enforces a drug-free workplace. EOE/AA:M/F/D/V
