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Job Details
What you will do:
Under minimal direction provides technical support to the Field Sales & Service organization for Data Center Accounts in a consistent manner across all product offerings.
How you will do it:
Provide day-to-day technical support for key Data Center Accounts to Field Sales & Service organization on a global basis via site visit, phone, fax, or email. Accountable to build and maintain technical service bulletins, service letters, and updates to the Solutions Database that meets and or exceeds internal and external customer expectations.
Processes warranty claims in a timely and consistent manner to facilitate analytics by, product, failed component, defect, and responsibility.
Drive product reliability through the Continuous Improvement Process for both existing products and new products being introduced. Product Technical Support Specialist III provides technical support and interacts with quality management and engineering to improve overall life cycle cost. The specialist should be able to build test plans to prove out new and or existing product equipment offerings.
Maintains efficiency when experiencing major changes in work responsibilities or environment (e.g., people, processes, structure, or culture); adjusts optimally to change by exploring the benefits, tries innovative ways, and collaborates with others to make the change successful.
Crafts novel solutions with measurable value for existing and potential customers (internal or external); experiments with new ways to tackle work problems and seize opportunities that result in outstanding and differentiated solutions; promotes the involvement co-workers in solving problems that directly impact what people do; using technology to optimally address problems and capitalize on opportunities.
Places a high priority on the internal or external customer’s perspective when making decisions and acting; implementing service practices that meet the customers’ and own organization’s needs.
Ensures others contribute to organization strategies and driving operational team, role clarity and performance transparency by focusing them on the most critical priorities, measures progress, and ensures accountability against those metrics to allow us to act like One Team; sets, documents, and communicates clear work standards to improve performance – “the fundamentals”; making our results widely available and easily accessible.
Identifies and understands problems and opportunities by gathering, analyzing, and interpreting quantitative and qualitative information; chooses the best course of action by establishing clear decision criteria, generates and evaluates alternatives, and making timely decisions; taking action that is consistent with available facts and constraints and optimizes probable consequences
What we look for: Required
Up to 25% travel both domestic and Internationally
Bachelor's Degree in Engineering or a related Technical/Scientific field required and a minimum of ten (10) years’ experience OR fourteen (14) years of technical experience with a knowledge of HVAC&R products.
Able to analyze and solve sophisticated product system problems.
Proficiency in Microsoft Suite Applications (Word, Excel, Access, and PowerPoint) as well as Internet software and E-mail.
Proficient in troubleshooting the refrigeration cycle as applied to air-conditioning duty on Applied Equipment.
Where legally permissible, if hired, candidate is required to be fully vaccinated against Covid-19 no later than his/her start date, unless candidate has a valid medical condition or sincerely held religious belief precluding he/she from receiving the vaccine.
Johnson Controls International plc. is an equal employment opportunity and affirmative action employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, protected veteran status, genetic information, sexual orientation, gender identity, status as a qualified individual with a disability or any other characteristic protected by law. To view more information about your equal opportunity and non-discrimination rights as a candidate, visit EEO is the Law. If you are an individual with a disability and you require an accommodation during the application process, please visit here.
