Job Description:

Signature Health Inc. is a non-profit healthcare agency whose mission is to put good health within reach of all of our community members through comprehensive mental health, medical, and support services essential for optimizing the well-being of mind and body.  Serving patients in Lake, Ashtabula and Cuyahoga counties, we are committed to increasing access to a continuum of care while integrating behavioral and physical health well-being.  If you are passionate about making a difference then we want to talk to you.  We offer employees a dynamic, collaborative work environment along with a comprehensive range of benefit selections to support your total wellness, including several 100% employer paid benefits.

 

SCOPE OF ROLE

Reporting to the Manager, Residential Services, the Specialist, Residential Care provides direct care support services to clients in a residential facility. Working closely with the House Coordinator, you will operationally support the facility, supervise the residents in the completion of their daily tasks and handle any emerging situations that require immediate attention. The Specialist, Residential Care serves as an integral part of the multi-disciplinary treatment team, charting clients' progress to provide information for the clinical team to act on in their treatment of the residents.  

 

HOW YOU’LL SUCCEED ____________________________________________________________________

• Engage residents in at least one social/recreational activity per shift.


• Observe the patient in self-administration of medication as directed.


• Assist in preparing and serving meals and snacks to clients in accordance with individual dietary guidelines.


• Clean and sanitize all public areas of the house each shift and as needed.


• Document each shift in the communication log.


• Maintain certifications as required by regulatory bodies.


• Participate in miscellaneous duties that may be assigned from time to time.


• Identify and report house maintenance issues to the Manager or House Coordinator for Residential Services.


• All activities are to be conducted with the consultation and assistance of the Manager and House Coordinator for Residential Services.


• Prepare client major incident and incident reports as requested and in accordance with agency rules and regulations.


• Perform other job duties as required to include, but not be limited to, daily participation in mealtime and personal care programs, transporting/escorting individuals to pertinent appointments and activities.


• Assist in screening incoming visitors ensuring that visitors are on the approved visitors log or have a Family Program Visitors Pass in order to gain entrance.


• Demonstrate solid judgment for the well-being of residents when decisions arise.


• Respond to emergency situations as needed, utilizing appropriate techniques when possible.


• Comply with all agency policies and procedures.


• Maintain all aspects of HIPAA, promoting patient confidentiality and right to privacy.


• May be required to perform remote services as determined by Signature Health.


• Adherence and completion of compliance training provided by Signature Health.


• Responsible for and completing all productivity/documentation requirements.


• Participate in all assigned staff meetings and staff development programs.


• Demonstrate appropriate attendance and punctuality in adherence with Signature Health policies.


• Other duties as assigned.

 

KNOWLEDGE & EXPERIENCE ______________________________________________________________

• High School Diploma or equivalent required.


• 1+ year of experience working in a residential facility or health care setting required.


• Valid unencumbered Ohio driver’s license and proof of driver’s insurance required.


• American Heart Association (AHA) Basic Life Support (BLS) certification required.


• Knowledge or specialized training/experience in behavioral health setting preferred.

 

COMPETENCIES ____________________________________________________________________________

• Making Patient Care Decisions


• Managing Work


• Planning and Organizing


• Technical/Professional Knowledge and Skills


• Valuing Differences

 

WORKING CONDITIONS ___________________________________________________________________

• Work is normally performed in a typical interior/office/clinical work environment.


• Requires periods of sitting, standing, telephone, and computer work.


• Hearing: adequate to hear clients or patients in person, over the telephone or through telehealth technology.


• Speaking: adequate to speak to clients or patients in person, over the telephone or through telehealth technology.


• Vision: Visual acuity adequate to perform job duties, including reading information from printed sources and computer screens.


• Physical effort required: occasional lifting and carrying items weighing up to 15 pounds, unassisted.


• Possible exposure to blood borne pathogens while performing job duties.
  


• Frequent bending, reaching, and repetitive hand movements, standing, walking, squatting and sitting, with some lifting, pushing and pulling exerted regularly throughout a regular workday.


• Sufficient dexterity to operate a PC and other office equipment.

 

ADDITIONAL INFORMATION ______________________________________________________________

• FLSA Status: Non-Exempt


• Internal Job Code: 1800


• Revenue Status: Non-Revenue Generating


• Last Revision Date: 4/14/2022

This Success Profile is not an exhaustive list of all functions or requirements that you may be required to perform; you may be required to perform other job-related assignments as requested by your supervisor or the company. You must be able to perform the essential functions of the position satisfactorily; however, if requested, reasonable accommodations may be made to enable you to perform the essential functions of this job, absent undue hardship. Signature Health may revise this Success Profile at any time, with or without advanced notice.

All employees of Signature Health are required to comply with the Signature Health Annual Influenza Vaccination Policy and the Federal COVID-19 Vaccination Mandate.  Both policies require employees to obtain and provide documentation of the respective vaccinations. Medical and/or religious exemptions may be requested, with proper supporting documentation, and will be review by the designated Signature Health Review Committee(s). Exemption requests are not guaranteed to be approved. 

Equal Opportunity Employer/Protected Veterans/Individuals with Disabilities
The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor’s legal duty to furnish information. 41 CFR 60-1.35(c)

Residential

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