POSITION SUMMARY
This position is responsible for providing onsite service and support to customers with the overall target to identify and eliminate causes of equipment nuisances and failures and providing technical support remotely by phone to assist contractors and dealers to solve installation, performance, or operational problems.

ESSENTIAL FUNCTIONS

Field Support
Travel to job sites, assess operational issues, and resolve problems for which ClimaterMaster is responsible
Issue well-written, accurate reports of trip findings and activities
Travel to job sites and personally commission ClimateMaster products at startup, resolving any issues encountered and completing required documentation
Interface/interact as necessary with Field personnel and customers or Engineering and Customer Support during problem assessment and resolution
Provide on-site direction to personnel at job site locations when performing rework of product or setup of product
Complete failure investigations and serve as a resource for listening to the voice of the customer
Phone Center Technical Support.
Take commercial support and residential support phone calls
Gather base information
Work through standard or ad hoc investigative sequences to arrive at issues or causes and provide remedies as needed
Help the field implement corrections or lead them to solutions
Initiate help desk tickets
Help the field resolve issues and close records
Support Plant and Field Quality initiatives and projects
Provide support for Technical Services and Engineering concerning problem identification and elimination

SKILLS & ABILITIES
Education and Experience: Completion of an approved HVAC/R apprenticeship earning an industry recognized Journey-level Certification, or post-secondary education (technical training and/or business/management courses) and training; Universal EPA Certification is preferred. Minimum of associate degree or equivalent combination of education and experience is required.
Computer Skills: Proficient with Microsoft Office applications.

Certificates & Licenses: HVAC license preferred, but not required.

Other Requirements: Knowledge of UL, NFPA, CE, and CSA is preferred. Bi-lingual preferred (Spanish or French). Willingness and ability to travel domestically and internationally is required.