A Support Specialist Supervisor! Sound Credit Union is currently adding to our growing Tech Solutions Team. We have an immediate opening for an IT Support Specialist Supervisor. In this role, you will be providing elevated technical support and coaching to the Service Desk Team. You will assist the Service Delivery Manager with Credit Union projects as well as escalated support. Provide one-on-one assistance to end-users of the credit union in a friendly, respectful, courteous, and professional manner.
At Sound you will experience…
Our purpose which is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing.
A diverse workforce with an inclusive and supportive environment.
Besides competitive pay, we offer career growth, and we hold a benefits package that’s consistent with our purpose, personalities, and values.
Teams that are living out the credit union philosophy of “people helping people”.
Fellow employees who are dependable, genuine, inclusive, and resourceful.
Leaders of Sound Credit Union who embrace our Brand Purpose. At Sound, we recognize our actions strongly impact our Brand-led culture. Therefore, we commit to consistently serve as Brand Advocates by modeling desired behaviors to inspire others through being Supportive, Open, Unified, iNclusive, and by Doing the right thing.
Assist the Service Delivery Manager with employee hardware, software, and data access privileges in accordance with Sound Credit Union policies, and management directives.
Supervisor the ticketing queue for tickets that may need to be escalated or that are not adhering to our SLAs, inform Service Deliver Manager when necessary.
Create and manage work orders in a help desk system. Triage work orders to others within and outside of the IT department. Identify and escalate problem tickets and urgent situations to the proper resource, while keeping a mindful eye towards root causes and problem resolution.
Provide advanced support to Support Desk Specialists on complex issues they encounter
Assist in the coaching of staff and provide hardware/ software training as necessary. Ensure help desk staff remain current on the company's various technologies.
Participate in the execution of IT projects as needed.
Assist with regular vendor and external partner reviews for performance and service level goals.
Our ideal candidate will bring to the team…
3 or more years' experience in the Help Desk and/or Computer Operator environment required.
Knowledge of data processing fundamentals and equipment operation.
Must be bondable.
Technical certification preferred.
Knowledge of networking and Microsoft operating systems.
High School Diploma or equivalent
This position requires physical, in-person, face-to-face interaction.
Employer sponsorship to secure or maintain employment authorization is not available.
Days/Hours: Monday- Friday, varies nights and weekends
As a team member of Sound you will receive...
These benefits in support of a true work/life balance:
Full Medical, dental, vision, and disability for the employee (yourself) with premiums paid by Sound!
401K w/ 4% match - Plus discretionary profit share of up to 5% of annual salary!
3 weeks PTO
Employee bonus program
Paid Federal holidays
Gym/lifestyle reimbursement
Tuition Assistance
ORCA pass
Bonuses available for multilingual speakers
Pay: $66,400- $83,000/ annually- Depending on experience
About Sound Credit Union: Sound Credit Union (Sound) was founded in 1940 and is one of Washington State’s largest credit unions. We have 29 full-service branches located throughout the Puget Sound region.
Sound’s purpose is “to stand with you through all waves of life”. Every day, our employees help us to live this purpose. We believe in empowering our employees to do the right thing. At Sound, we pride ourselves on making connections with our members, employees, and community. Here at Sound, Diversity, Equity, and Inclusion are core to who we are and how we operate every day. Together, we strive to be champions for inclusion as we continue to build a culture that encourages, supports and celebrates the diverse perspectives of our employees, members, and the communities we serve. Our employees are dependable, genuine, inclusive, and resourceful. Besides competitive pay, we offer career growth and we hold a benefits package that’s consistent with our purpose, personalities, and values. Every day our team is living out the credit union philosophy of “people helping people”. We’d love to share more about why Sound is somewhere you want to be, apply now and visit our website at: www.soundcu.com.
Sound Credit Union is proud to be an Equal Opportunity and Affirmative Action employer that is committed to diversity, equity and inclusion. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, national origin, veteran status, disability, age or any other protected status.
People of color, women, LGBTQIA+, veterans and persons with disabilities are encouraged to apply.
