Alaska Marine Lines, the leading marine transportation company providing barge service to and from Alaska and Hawaii. We offer a stable and set work schedule that gives you a life outside of work. Having not had a single layoff in 35+ years, we offer you job stability in a career that can take you to retirement. Competitive pay and great benefits with a solid company that cares about its employees makes AML the place for you.

Our business continues to grow and we are looking Receivers, Billers and Phone/Email team members to join our Customer Service Department at Alaska Marine Lines in Seattle.

• Receivers are experts at helping a truck driver standing in front of them to process their paperwork, while answering the phone and responding to the warehouse via the radio all at the same time...without breaking a sweat!


• Billers specialize in creating bills and invoices to send to our customers by reviewing bills of lading and comparing them to our contracts and tariffs.


• Phone/Email team responds to questions ranging from how do I ship my freight to Alaska? Where are you locate? Do I need to crate my boat? with strong communication skills and attention to detail.

Our benefits include 17 days paid time off a year + 8 paid holidays; Medical, dental and vision as low as $60/month; 401K with employer match, bonus $$$ program and more!  Our customer service team works on average 45 hours a week which earns you $45K-$55K!

• Answer a variety of customer information requests by phone, e-mail, and fax or in person regarding rates, routing, packing procedures and interline transportation procedures.


• Process Bills of Lading for receiving, review bills for complete information, assign codes and instructions as required. Enter alpha and numeric receiving data from source documents into computer in office and occasionally in warehouse environment.


• Quote accurate rates and document cargo bookings for shipments.


• Rate Bills of Lading using company’s computer program.


• Respond accurately and timely to customer questions, concerns and service requirements via phone, e-mail, and fax or in person.


• Process and inspect vehicles, equipment and break bulk cargo for shipment to Alaska or Hawaii.


• Enter documents into scanning (Imaging) system.


• Employ training received on AML’s Customer Experience Initiative.


• Follow established processes & adjust to changing processes as the company strives for continuous improvements.


• Carry out all duties with a strong commitment to excellent customer service.

EDUCATION and/or EXPERIENCE:

High School Education or G.E.D or equivalent and a minimum of 2 years customer service, transportation or logistics experience. 

OTHER SKILLS and ABILITIES:

Ability to meet a flexible work schedule based on the needs of the company.
Ability and willingness to work overtime as required.
Ability to plan, organize and prioritize work to meet schedules/deadlines.
Regular attendance and timeliness are essential functions of this position. Daily physical presence is required.
Ability to work alone or as part of a team with minimal supervision. 
Must be flexible and adaptive to constant changes and be able to work in a high stress environment.
PC skills required:  Windows, Excel, Outlook, keyboarding proficiency. Ability to learn in-house software.
Keyboard and ten key by touch.
 

Alaska Marine Lines is a federal contractor so all employees are required to be fully vaccinated against COVID-19.

A post conditional offer of employment drug test, background investigation and COVID-19 vaccination are required. Random drug testing is required of all Alaska Marine Lines employees.

Alaska Marine Lines is an equal opportunity employer. 

AML does not discriminate based upon race, color, religion, sex, sexual orientation, marital status, honorably discharged veteran or military status, citizenship or immigration status, age, national origin, the presence of any physical, mental, or sensory disability, gender identity, genetic information, status as a victim of domestic violence, sexual assault, or stalking, political ideology, or any other status protected by federal, state, or local law.

Veterans and Minorities are encouraged to apply. VEVRAA Federal Contractor. Priority referrals for protected veterans.

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  Paid Time off - 17 days paid time off a year (PTO) + 8 paid holidays +  extended leave paid time


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  Health - Complete benefit plan including medical, dental, vision and flexible spending accounts


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  Health for your family – we contribute towards medical, dental and vision for your spouse and dependents with low employee contributions


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  401(k) - we match of up to 50% of your first 6% contribution after 1 year of service


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  Additional retirement contribution – we add an annual contribution equal to 3% of your pay after 1 year of service


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  Tuition Reimbursement - Up to 50% of tuition and books with a maximum of $3,500 per fiscal year


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  Employee assistance program – free and confidential counseling and problem solving to deal with life


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  Life Insurance and AD&D – we provide at no cost to you


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  Long term disability – we provide at no cost to you

Salary: $22.00