Job Description:

About us

Do you see yourself an Assistant Front Office Manager?

What's your passion? Whether you're into sports, shopping or just reading a good book, at IHG we're interested in YOU. At IHG we employ people who apply the same amount of care and passion to their jobs as they do their hobbies - people who put our guests at the heart of everything they do. And we're looking for more people like this to join our friendly and professional team.  

At InterContinental Hotels & Resorts® we want our guests to feel special, cosmopolitan and In the Know which means we need you to:

• 
  Be charming by being approachable, having confidence and showing respect.

• 
  Stay in the moment by understanding and anticipating guests’ needs, being attentive and taking ownership
  
  of getting things done.


• 
  Make it memorable by being knowledgeable, sharing stories and showing your style to create moments that make people feel special.

Your day to day

The moment a guest steps into one of our hotels, they walk into a genuinely memorable experience. As Assistant Front Office Manager you’ll deliver this through managing all aspects of the front office (for example guest registration, porter services, telephone services, concierge services). You’ll also create the warm atmosphere that makes our guests feel at home in any location.

People 

• Manage day-to-day staffing needs, plan and assign work and establish performance and development goals for team members. Provide mentoring, coaching and regular feedback to improve team member performance 


• Educate and train team members in compliance with federal, state and local laws and safety regulations. Ensure staff is properly trained and has the tools and equipment to carry out job duties 


• Ensure your team are properly trained on systems, security, service and quality standards

Guest Experience

• Ensure your front office team delivers a great service, professional attention and personal recognition 


• Ensure guests are greeted upon arrival and make time to engage with guests. Respond appropriately to guest complaints, solicit feedback and build relationships to drive continuous improvement in guest satisfaction 


• Conduct routine inspections of the front office and public areas and take immediate actions to correct any deficiencies 

Financial

• Develop plans to increase occupancy and ADR through walk-ins and upselling at the front desk

Responsible Business

• Check billing instructions and guest credit for compliance with hotel credit policy and ensure all transactions are handled in a secure manner 


• Train team members on PBX procedures and serve as a central communications point during emergency/crisis situations; develop and maintain relationships with local fire, police, and emergency personnel 

What we need from you

Minimum of three (3) years of Front Office/Guest Service experience including management experience.

Bachelor’s degree / higher education qualification / equivalent in Hotel Management/ Business Administration, is preferred.

Must be able to communicate clearly and effectively in English. 

Candidates with secondary languages will receive priority consideration.   

What we offer

We’ll reward all your hard work with a great salary and benefits – great room discount and superb training.

Join us and you’ll become part of the global IHG family – and like all families, all our individual team members share some winning characteristics. As a team, we work better together – we trust and support each other, we do the right thing and we welcome different perspectives. You need to show us you care: that you notice the little things that make a difference to guests as well as always looking for ways to improve - visit www.http://careers.ihg.com to find out more about us.

IHG is an equal opportunity employer: Minorities / Females / Disabled / Veterans.

Apply Now