POSITION SUMMARY
The Senior Systems Administrator will be part of an innovative and highly energetic IT department that focuses on providing comprehensive technology solutions in addressing business goals. The ideal candidate will work closely with all the business users in a fast-paced environment capable of multi-tasking and taking initiatives. They will work closely with other IT professionals and will report to the IT Manager of Infrastructure and Operations.

The ideal Senior Systems Administrator will have 10-15 years of experience in providing support for implementation, troubleshooting and maintenance of Information Technology systems. They will help manage the systems infrastructure and any processes related to these systems. They will act as an escalation point for the GSTU helpdesk team and provide Tier 2 support to IT systems including day-to-day operations, monitoring and problem resolution for all endpoints, servers, storage, network devices, and printers.

ESSENTIAL RESPONSIBILITIES
• Deploy computers, monitors, printers, and software packages.
• Keep supervisor and teammates informed of unusual events and end user outages.
• Use remote access tools like Team Viewer to support Work from Home for remote associates.
• Candidate’s primary job will be day-to-day support of assigned helpdesk tickets. Anticipated 50% helpdesk tickets and 50% project or more strategic assignments.
• Support all Business Solutions and Infrastructure servers across GSTU.
• Manage Business Application updates and end user testing across GSTU.
• Provide technical documentation on all Business Solutions applications (Installations, Configuration, User’s “How To” )
• Manage the JIRA queue across all GSTU companies, ensuring team members are updating tickets appropriately and provide trending reports to the Infrastructure & Operations Manager.
• Provide and continually update technical documentation on the GSTU server infrastructure.
• Performs other duties as assigned.

QUALIFICATIONS
Skill Requirements & Experience:
• 10+ years of experience working on a helpdesk or as a system administrator.
• BA/BS in MIS, Computer Science, Accounting or equivalent
• Exhibit a strong teamwork mentality and to be able to work in an enterprise level collaborative environment.
• Strong desktop support and troubleshooting skills / able to multi-task & able to work independently with minimal supervision.
• These will include, but not be limited to infrastructure-oriented challenges: troubleshooting and solving computer-related problems at the desktop and server level.
• Have advanced networking experience, including, troubleshooting network problems, PC connectivity and debugging, DNS, DHCP to include remote users.
• Extensive experience with networked printers, file shares, and experience configuring Cisco hardware (Firewalls, Switches, etc.)
• Experience in troubleshooting Windows 10 operating systems to include virus/spyware removal.
• Strong experience with Active Directory and Windows Server 2019.
• Extensive experience with Windows Hyper-V and failover clustering.
• Working knowledge of remote-control tools.
• Extensive experience with authoring of technical documentation and diagrams to support the IT environment.
• Extensive experience with end user testing
• Experience with Microsoft 365 to include: Exchange Online, SharePoint, Teams, Endpoint Manager and Azure Connect.
• Strong Knowledge of Microsoft Intune.
• Experience with Smartphones (iOS and Android), Surface Pro & laptops/desktops.
• Flexible, On-Call Hours.

Desired Requirements:
• MS 365 experience, i.e., Teams, SharePoint
• Experience with IT Ticketing Management, Jira is a plus

Desired, but not required:
• Experience with Zebra, Cannon printers
• Experience with Symbol/Motorola scanners.
• Experience with Motorola handheld devices.
• Experience with MS Visio and Project.
• PowerShell scripting.

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