Job Description:

Application Lead

Qualification:

B Sc, BE, MCA

Responsibility:

Stakeholder Management:

• Communication with Business users related to resolving queries, obtain clarifications and providing updates.

• Setup Business bridge calls to update status of Critical incidents / Outages.

• Follow up with internal and external stakeholders (Customer and Vendor liaison) to progress tickets to resolution.

Service Management:

• Responsible for the project tasks assigned.

• Initiate escalation procedure for incidents based on the agreed upon timelines and tracks it to closure.

• Manage queue effectively and allocate tasks to the team based on an allocation plan.

Service Tracking:

• Ensure assigned tasks are completed within targets set (the tasks include incidents, service requests, identified problems, Operational changes, enhancements etc).

• Conduct peer reviews and ensure quality of deliverables.

Service Execution:

• Comply to defined process during task execution (including problem management, KEDB management etc).

Knowledge Management:

• Contribute and participate proactively in knowledge sharing sessions.

• Provide complete KT to support teams before any production release.

People Management:

• Manage and mentor the mentees (team).

• Provide inputs for development of learning plan for the team.

• Act as a buddy for new hires.

• Shares recommendation towards Performance management and recognition of team members.

Contribution to Org Initiatives:

• Adhere to Organization policies and procedures.

• Participate in project and organization initiatives led by the Delivery leadership.

• Contribute new ideas and innovative approaches at work, including CSI themes.

• Collate data and provide inputs for reporting requirements.

Business Development and Customer Relationship Management:

• Participate in customer meetings and provide project updates.

Account Operations:

• Perform task estimation.

• guide the service analyst on estimation.

• Coordinate shift operations and logistics.

Audit:

• Participate in audits as necessary.

 

Must Have Skills

• Core Java

• J2EE

Good To Have Skills

• React JS

• Node js

• ANSI SQL

• JDBC

Technical Skills

SNo	Primary Skill	Proficiency Level *	Rqrd./Dsrd.
1	React JS	PL2	Desired
2	Node js	PL2	Desired
3	ANSI SQL	PL2	Desired
4	JDBC	PL2	Desired
5	Core Java	PL2	Required
6	J2EE	PL2	Required

 

* Proficiency Legends

Proficiency Level	Generic Reference
PL1	The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2	The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3	The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4	The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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