Kforce has a client that is seeking an IT Helpdesk Technician in Austin, TX.
Essential Duties and Responsibilities:
IT Helpdesk Technician will provide best in class support for our company team members
Responsible for providing desktop support for computers and software through phone and direct contact with the team
Contribute to various forms of documentation (processes, policies, training materials, quick reference guides, knowledge base articles)
Provide Audio/Video conference support for onsite/offsite presentations, events, and meetings
As an IT Helpdesk Technician, you will install, relocate, configure, troubleshoot, and support desktops, laptops, virtual machines, mobile phones (Android and iPhone), VOIP products peripheral equipment and software
Provide desktop and laptop maintenance including operating system refresh, hardware upgrades and replace component parts
REQUIREMENTS:
2+ years of experience in enterprise IT support
Experience installing, administering, and troubleshooting Windows computers and laptops within an Active Directory domain environment
Understanding of networking, DHCP and DNS within a local area network
Experience with Windows, OS X, iOS, and Android operating systems
Knowledge of Apple hardware, Mac OS X, IOS iPhones and iPads is required
Experience with Microsoft technologies including: Active Directory, Teams, Intune, Outlook, Office 365, SCCM
Experience with WebEx, Zoom, Teams rooms systems and other video conferencing technologies
Experience troubleshooting Active Directory, TCP/IP networks, and common PC and Mac applications/operating systems
As a Helpdesk Support Specialist, you will have technical knowledge, demonstrate excellent customer service and communication skills, shows initiative, is self-directed, organized, and is results-driven
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
