About Press Ganey:

Press Ganey pioneered the health care performance improvement movement 35 years ago. Today Press Ganey offers an integrated suite of solutions that enable enterprise transformation across the patient journey. Delivered through a cutting-edge digital platform built on a foundation of data security, Press Ganey solutions address safety, clinical excellence, patient experience, and workforce engagement. The company works with more than 41,000 health care facilities in its mission to reduce patient suffering and enhance caregiver resilience to improve the overall safety, quality, and experience of care.

Job Overview

This position is responsible for monitoring the regulatory landscape and identifying relevant policy changes which could impact Press Ganey payer solutions and products. The person in this role leads projects to gather client and internal stakeholder feedback about policy changes and assists with the development of corporate positions. The policy analyst is responsible for drafting industry updates for internal and external audiences.

Duties and Responsibilities

Monitor regulatory and industry publications and identify relevant changes

• Responsible for reading regulatory publications including but not limited to the Federal Register, Office of Management and Budget, Department of Health and Human Services, State Medicaid agencies, and the National Committee for Quality Assurance (NCQA)


• Participate in webinars, conference calls, and conferences sponsored by relevant regulatory agencies and industry leaders


• Maintain awareness of industry trends


• Identify relevant changes


• Summarize proposed or finalized program changes

Communicate updates to internal and external audiences

• Develop content for regulatory updates (e.g., webinars, slides, other resources)


• Maintain internal webpages and other documentation for payer patient experience products


• Coordinate with Product Management and CAHPS Operations teams to provide regular updates to cross functional group of internal stakeholders


• Contribute to CAHPS/regulatory update newsletter to clients, monthly and as needed


• Participate (virtually) in client meetings to provide policy updates and answer questions


• Present updates as part of Press Ganey webinars

Gather stakeholder feedback

• Solicit feedback from clients through account teams, as appropriate


• Request input from Press Ganey Thought Leaders and other internal stakeholders


• Compile feedback from multiple sources to inform decision making

Qualifications

• Bachelor's Degree in Business, Health Policy, Public Health or related field


• Excellent written and verbal communication skills


• 1-2 years of experience

Special Working Conditions

• Requires work beyond normal business hours when CMS rules and NCQA guidance are released to ensure timely response. Limited travel (<5%).

All positions at Press Ganey require an applicant who has accepted an offer to undergo a background check. The specific checks are based on the nature of the position. Background checks may include some or all of the following: SSN/SIN validation, education verification, employment verification, and criminal check, search against global sanctions and government watch lists, fingerprint verification, credit check, and/or drug test. By applying for a position with Press Ganey, you understand that you will be required to undergo a background check should you be made an offer. You also understand that the offer is contingent upon successful completion of the background check and results consistent with Press Ganey's employment policies. You will be notified during the hiring process which checks are required for the position.

For more information about Press Ganey, visit our web site at pressganey.com.

Press Ganey Associates, Inc. is an Equal Employment Opportunity/Affirmative Action employer and well committed to a diverse workforce. We do not discriminate against any employee or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, veteran status, and basis of disability or any other federal, state or local protected class.

Pay Transparency Non-Discrimination Notice - Press Ganey will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information.

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