Assistant Front Office Manager

Job Locations

US-CA-Santa Barbara

About Us

Mar Monte Hotel is your gateway to the American Riviera. Just minutes from Santa Barbara's downtown, the hotel is located on Cabrillo Boulevard, across from East Beach and the Pacific Ocean. Across the road from East Beach along the Pacific Ocean, this polished hotel with a 1930s Spanish Colonial vibe is 1 mile from Stearns Wharf and 3 miles from the Santa Barbara Museum of Art.

Our employees enjoy hotel and F&B discounts throughout the world of Hyatt and HEI, various Bonus/Incentive and Recognition Programs, plus - working alongside beautiful, ocean front views. Apply today to join our team!

We value U.S. military experience and invite all qualified military candidates to apply.

Overview

Mar Monte Hotel, Unbound Collection by Hyatt:

Discover one of the finest hotels in Santa Barbara, California when you stay at Mar Monte Hotel. Built in 1931, rencently renovated in 2019, our historic hotel welcomes guests with its casual elegance and first-rate service. Detailed with a fusion of Spanish Colonial architecture blended with modern conveniences, Mar Monte Hotel is a shining gateway to the City of Santa Barbara, also known as the American Riviera. The Property serves 174 Guestrooms, our pool side restaurant/bar Cafe Lido, our fine Dinning restaurant Costa as well as 14,000 sq feet of flexible meeting space.

Boundless Curiosity: Life is richer with moments we don't expect. Our team is equally as curious about guests, and provide thoughtful, individualized service.
Place of Belonging: The warm Southern California hospitality leaves guests feeling pampered and celebrated.

Effortless Flow: Similar to the nature around you, each space is designed for the senses and our service will bring that to life.

We are seeking:

Candidates should demonstrate a passion for hospitality. We are also looking for a great attitude, drive, dedication to their craft, and a true willingness to learn.

Ideal applicants will show that they have a strong work ethic, are team orientated and work well with others. You will be a member of a cohesive team that supports each other's success in a fast-paced environment. We provide a safe and positive working environment where we encourage employees to grow and learn with opportunities for personal and career development.

We highly encourage people of all backgrounds to apply. We seek diversity amongst our team

Responsibilities

Assist the Front Office Manager in managing the Front Office operations to achieve customer satisfaction, quality service and compliance with corporate/franchise policies and procedures while meeting/exceeding financial goals. Ensure that the arrival, departure, and all other guest contact are conducted in an efficient and friendly manner.

Ensure efficient guest registration, checkout, guest service, and telephone service, while ensuring all brand standards are being applied.
• Implement company and franchise programs.


• Prepare forecasts and reports and assist in the development of the Rooms Division budget.


• Monitor and maintain the front office systems and equipment to ensure their optimum performance.


• Track guest satisfaction surveys and maximize usage of the guest response tracking system.


• Provide training for entry level associates and supervisors.


• Develop and implement controls for expense management.


• Utilize labor management tools to schedule and control labor costs.


• Interview, hire, train, develop, resolve problems, provide open communication and recommend discipline and/or termination when appropriate of staff members. Ensure timely completion of performance appraisals.


• Communicate both verbally and in writing to provide clear direction to staff.


• Interact positively with customers and take action to resolve problems to maintain a high level of customer satisfaction and quality.


• Ensure compliance of front office, guest service, and PBX standard operating procedures and policies. Ensure all Front Office Quality Standards are complied with and are consistently applied.


• Coordinate activities with other hotel departments in order to facilitate increased levels of communication and guest satisfaction.


• Assist in the daily maintenance of room inventory status to achieve optimal levels of revenues while maintaining high levels of guest expectations.


• Maintain all front desk related equipment and a par stock of supplies.


• Resolve customer complaints; anticipate potential problems by reviewing and monitoring complaints, operational issues, business flow and associate performance to ensure high levels of customer satisfaction and quality.


• Develop strong relations with the sales team to discuss and implement sales strategies to continually improve occupancy levels and revenues.


• Comply with attendance rules and be available to work on a regular basis.


• Perform any other job related duties as assigned.

Qualifications

• Minimum 1 year of front desk experience.


• High School diploma or equivalent required.


• Hotel experience preferred.


• Proficient with PMS system and computer literacy a must.


• Advanced knowledge of brand's reward program.


• Able to handle cash and credit transactions.


• Maintain a professional appearance and manner at all times.


• Communicate well with guests.


• Must possess thorough knowledge of all front office operations and individual job requirements.


• Able to effectively deal with internal and external customers, some of whom will require high level of patience, tact and diplomacy to defuse anger and collect accurate information and resolve conflicts.


• Able to manage multiple tasks at all times and have excellent organizational skills.


• General knowledge of local area attractions and transportation.


• Must be able to stand up for 4 or more hours at a time with or without reasonable accommodation.


• Able to observe and detect signs of emergency situations.


• Able to establish and maintain effective working relationships with associates and customers.


• Able to remain calm and alert, during emergency situations and/or heavy hotel activity, serving as a role model for clerks and other associates.


• Effective verbal and written communication skills. Ability to adapt communication style to suit different audiences, such as effectively communicating with supervisors, coworkers, public etc.

Benefits

HEI Hotels and Resorts is committed to providing a comprehensive benefit program that offers you choices for your physical, mental and financial wellness, creating value in your most important investment - you!

For your physical and mental wellness we offer competitive Medical and Dental programs through Anthem Blue Cross Blue Shield as well as Vision insurance programs through EyeMed. Our Vacation, Sick and Holiday programs are available for you to rejuvenate with time off. For your financial wellness, HEI provides a wide array of coverage, including Supplemental, Spousal and Child Life insurance as well as Short and Long-Term Disability plans. Our 401(k) Savings Plan with matching funds, and discounts through our 'YouDecide' and Hotel Room Discount programs provide additional incentives for choosing HEI as the employer of your future.

Work today, get paid today! We proudly partner with DailyPay, a voluntary benefit that allows our associates access to their earnings when they want them.

HEI Hotels and Resorts is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, and other legally protected characteristics.