Kforce has a client that is looking for an Automation Manager that would eventually sit in Jersey City, NJ or NY Metro Area. Right now the teams are still fully remote but will be expected to move to a hybrid model (2-3 days in) once offices open back up.
Summary:
The Service Automation Manager will be responsible for leading a team of skilled engineers in the identification, design and delivery of Service Automation solutions that will result in a consistent and industry leading client experience. In order to achieve this objective, the Automation Manager will need to have a strong technical background and hands on experience in a variety of Service Automation technologies such as NLP, OCR, ML and AI and how these technologies can be used in an orchestrated manner to create a technical pipeline that will significantly reduce manual touch points.
Success will result in a portfolio of solutions that are highly efficient, consistent, accurate and scalable. Given dynamic nature of the business and the variety in the input channels, solutions must be flexible and able to adapt to changing business needs. This will require the Automation Manager in this role to have a string architecture background and to be able to lead others to design and think in a modular and innovative fashion.
10+ years of relevant experience in being the technical leader for innovative, mission critical software programs
Significant experience building complex business and/or transactional models with a high degree of focus on process optimization
Hands on technical experience in developing NLP or OCR solutions that supported highly variable input channels at high volumes
Experience in leveraging Machine Learning or AI techniques to extract information for client queries and documents such that this information can be used to resolve queries without human intervention
Ability to use hard data and metrics to back up assumptions and develop business cases
First-class leadership and influencing skills, including experience managing a Tech Team
Demonstrated interpersonal and talent management skills, including the ability to identify and develop product management talent
Should have a passion for automation and figuring out solutions with automation
Background in machine learning or AI Automation will work well in this position
Experience developing OCR or NLP solutions
Strong leadership skills
Must be able to paint and communicate the vision for the solutions being developed
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
