Strong BSA experience 5+ overall years’ experience, 2+ years’ experience in health care/ pharma industry with 1+ years Salesforce experience
Has worked in Agile environment
Flexible in work hours to work with offshore teams
Translates business requirements into well-architected solutions that best leverage the Salesforce.com platform.
Serve as the functional leader and work with business users to elicit requirements via interaction design sessions, business process descriptions, User stories, data analysis
Work with Functional team members to address business process reviews (BPR’s) as needed and document Salesforce business requirements
Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training
Participate in end-to-end implementation planning supporting project management, issue management, communication and change management.
Collaborate with developers and testers to test and verify that solutions that meet the business requirements
Showcase technical expertise to design, develop (program), test, document, and deploy high-quality business solutions on Salesforce Service cloud platform and third-party integrations with Salesforce.com
Experience in Service Cloud and Community Cloud
Experience in JIRA and Confluence
Salesforce Admin/ Service Cloud Certification
Experience in Regulated industry like Life Sciences, Bio pharma industry. At least has 2 full lifecycle implementation experience of SFDC projects
open to work in CST hours as client is based out of Chicago, IL
Proficiency Level *
* Proficiency Legends
The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.