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Sr. Salesforce Business Analyst at Cognizant

Posted in Information Technology 30+ days ago.

Type: Full-Time
Location: Chicago, Illinois

Job Description:

  • Strong BSA experience 5+ overall years’ experience, 2+ years’ experience in health care/ pharma industry with 1+ years Salesforce experience

  • Has worked in Agile environment

  • Flexible in work hours to work with offshore teams

  • Translates business requirements into well-architected solutions that best leverage the platform.

  • Serve as the functional leader and work with business users to elicit requirements via interaction design sessions, business process descriptions, User stories, data analysis

  • Work with Functional team members to address business process reviews (BPR’s) as needed and document Salesforce business requirements

  • Participate in key meetings with clients including requirement sessions, system demos, user acceptance testing, and end-user training

  • Participate in end-to-end implementation planning supporting project management, issue management, communication and change management.

  • Collaborate with developers and testers to test and verify that solutions that meet the business requirements

  • Showcase technical expertise to design, develop (program), test, document, and deploy high-quality business solutions on Salesforce Service cloud platform and third-party integrations with

  • Experience in Service Cloud and Community Cloud

  • Experience in JIRA and Confluence

  • Preferred

  • Salesforce Admin/ Service Cloud Certification

  • Experience in Regulated industry like Life Sciences, Bio pharma industry. At least has 2 full lifecycle implementation experience of SFDC projects

  • open to work in CST hours as client is based out of Chicago, IL

Technical Skills

SNo Primary Skill Proficiency Level * Rqrd./Dsrd.
1 Salesforce Customization PL1 Required
2 Salesforce Configuration PL1 Required


* Proficiency Legends

Proficiency Level Generic Reference
PL1 The associate has basic awareness and comprehension of the skill and is in the process of acquiring this skill through various channels.
PL2 The associate possesses working knowledge of the skill, and can actively and independently apply this skill in engagements and projects.
PL3 The associate has comprehensive, in-depth and specialized knowledge of the skill. She / he has extensively demonstrated successful application of the skill in engagements or projects.
PL4 The associate can function as a subject matter expert for this skill. The associate is capable of analyzing, evaluating and synthesizing solutions using the skill.

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