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Retail Lending Operations Manager at East Cambridge Savings Bank

Posted in Banking 30+ days ago.

Type: Full-Time
Location: Cambridge, Massachusetts

Job Description:

East Cambridge Savings Bank’s Lending Division is actively recruiting for Retail Lending Operations Manager



Under the guidance of the Executive Vice President/ Chief Lending Officer, plans, directs and oversees the daily operations of the secondary market process, loan processing, underwriting, and closing process, and compliance functions for all consumer and residential loans in accordance with established Bank policies, procedures and strategic goals.


We are looking for candidates with:

·         Bachelor's degree or its equivalent in specialized coursework and training. 

·         Seven years experience in loan operations.

·         Three years management experience.

·                                 Strong organizational, planning, and analytical skills.

·                                 Ability to register as a licensed Mortgage Loan Originator under the S.A.F.E. Act.


Essential Job Functions:

·         Oversees the Loan Operations staff and coordination of workflow between the processing, underwriting and closing areas of the Lending Division; and manages lending quality control staff. Develops plan of organization, conducts periodic performance appraisals and provides training and advice as needed.  Provides assistance to staff in the completion of assignments.

·         Communicates with sales and banking center personnel on policy, procedures and customer issues.  Resolves customer service issues not resolved at staff levels. Conducts MLO training as needed.

·         Recommends product pricing and development.  Oversees all investor sales, and the servicing, packaging, delivery and investor accounting for loans sold on the secondary market.

·         Serves as a liaison between all parties i.e. brokers, borrowers, appraisers, mortgage insurers, etc. and the Bank during the application process. Manage and respond to pending issues not resolved at staff level.  Prior to closings, acts as a liaison with attorneys to ensure documentation is accurate and consistent.

·         Approves residential/consumer loans in accordance with the Bank’s Lending Policy.  Reviews all loans in the pipeline to ensure that the approval process is being expedited.  Advises Mortgage Loan Originators on complex underwriting issues.

·         Keeps abreast of residential and consumer loan products and the applicable State


      and Federal regulations and compliance issues.  Complies will all federal, state and



       local laws and regulations, policies and procedures. Responsible for gathering

·         necessary data and completing a variety of regulatory reports such as HMDA, CRA compliance and the FDIC quarterly report.

·         Oversees quality control of files. Ensures that staff obtains correct loan documentation by contacting banking centers, attorneys, and customers as needed.

·         Develops and updates procedural changes and department work methods through writing, revising and maintaining of procedure manuals, loan documents and forms to ensure compliance with federal, state and secondary market guidelines.  Communicates new or revised Lending policies and procedures to staff. Keeps abreast of all lending operations in an effort to maintain efficiency and quality in loan operations.

·         Creates reports for the Chief Lending Officer which details residential lending activities.  Develops annual budget and addresses monthly variances as needed.

·         Performs operational audits to ensure compliance with established policies and procedures, and for compliance with laws and regulations in preparation for audits and regulatory exams. Manages the resolution of issues and questions from regulatory agencies, auditors, and examiners in regards to residential/consumer loan practices.

·         Participates in the development of residential lending marketing programs.  Writes proposals to expand current residential real estate lending business.

·         Maintains knowledge of industry and field, recommending and assisting in special assignments/projects, and in the development of new systems and technology changes.  Responsible for product upgrades and implementation.

·         Oversees the preparation of commitment letters or appropriate denial or counter offer documents.

·         Oversees support with any data/system updates or conversions.  Makes recommendations for changes or updates to the systems.

·         Analyzes each applicant’s loan and deposit relationship with the Bank, reviewing how various Bank products may address an applicant’s banking needs and ensuring that any appropriate cross sales opportunities have been pursued.

·         Complies fully with all federal, state and local laws and regulations, policies and procedures, including but not limited to the S.A.F.E. Act and its registration, renewal and updating requirements; and ensures that the Origination staff does the same.

·         Maintains knowledge of the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP) and Office of Foreign Assets Control (OFAC) regulatory requirements.  Ensures that management and staff members complete BSA related annual training in a timely manner and that all BSA procedures are followed when applicable.  Identifies and reports compliance related issues and suspicious activity.



Why Work for East Cambridge Savings Bank? We're not the new kids on the block - East Cambridge Savings Bank has been around since 1854 - so we know what it takes to connect with our employees. Our success is driven by our diverse and spirited team of employees. We strive to provide them with the dynamic work environment, financial stability, education and training programs, and career development opportunities they need to succeed.



Contact our Human Resources Division or visit for more details and to apply.


Or submit your resume to:

Email: Fax: 617-252-6877 Phone: 617-354-7700


East Cambridge Savings Bank, Attn: Human Resources

344 Cambridge Street Cambridge, MA 02141


East Cambridge Savings Bank is an Equal Opportunity Employer/Veterans/Disabled

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