PUC National is a non-profit organization that serves to promote, support, benefit, replicate, and carry out the purposes and mission of Partnerships to Uplift Communities (PUC Schools).
We have a contractual relationship with Partnerships to Uplift Communities (PUC Schools) to provide a variety of support services to the schools in NE Los Angeles and the NE San Fernando Valley. This includes, but are not limited to Finance, Human Resources, Operations, IT and Data Management, facilities identification and acquisition, fundraising, grant management, college access, alumni relations, charter development and renewal, and compliance.
Job Purpose
The ideal IT Computer Technician believes in, and is passionate about the mission and commitments of PUC National and exhibits this through their leadership, reflection and collaboration to ensure schools success across the organization. Under the direct supervision of the IT Manager, the IT Computer Technician will be providing technical support for local staff, users, and maintain onsite computer equipment. The IT Computer Technician will also be customer service oriented in providing solutions to everyday technical needs at their assigned job site.
Essential Duties and responsibilities, listed but not limited, below:
Provide staff and users with assistance solving computer related problems, such as malfunctions and program problems
Test, maintain, and monitor computer programs and systems, including coordinating the installation of computer programs and systems
Expand or modify system to serve new purposes or improve work flow
Confer with clients regarding the nature of the information processing or computation needs a computer program is to address
Train staff and users to work with computer systems and programs
Determine computer software or hardware needed to set up or alter system
Ability to understand the implications of new information for both current and future problem-solving and decision-making
Determining causes of operating errors and deciding what to do about it
Maintain student computer fleet
Respond to helpdesk tickets and tasks
Update, Verify, and enter IT assets in inventory
Report any networking anomalies or issues to networking team
Direct and supervise IT Interns
Regular attendance, dependability and punctuality in conformance with the standards is essential to the successful performance of this position
This job description in no way states or implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employees will be required to follow any other job-related instructions and to perform any other job-related duties requested by any person authorized to give instructions or assignments
Experience, Education & Skills Qualifications
Qualifications:
Bachelor Degree preferred
2+ years IT experience
Must have reliable transportation with valid CA Driver's License
Able to work effectively in a stress filled environment
High level of confidentiality
Able to work with a diverse workforce
Ability to create a sense of urgency within the team and for yourself
Project management background (Operations driven by Project and Schedule management)
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Occasionally required to kneel, climb and reach with hands and arms above shoulder level, lift up to 30 pounds. To bend, sit, stand, squat, stoop, walk, push, pull, and reach with hands and arms at shoulder level or below. Always required to wear the appropriate safety equipment for the task, which may include gloves, goggles, aprons, belts, etc.
Skills:
Great customer service skills
Organized and detail orientated
Excellent communication skills (verbal and written)
Must be flexible and team-oriented
Able to multi-task in a fast paced environment
Must be flexible and team-oriented
Positive attitude
Salary & Benefits
Hourly rate to commensurate with experience
If Eligible:
Full benefits and additional voluntary benefits (medical, dental, vision, life, disability, etc.)
