RiverBend Materials, a CRH company, is a member of the CRH West Division family, values a culture of growth, development, and internal promotion. We are a dynamic, growth-oriented, national aggregate, asphalt, concrete, and construction family of companies. For over 80 years, we have worked to be the preferred source of quality rock products, concrete, asphalt paving, and construction services. We have been recognized by numerous organizations for our commitment to safety, customer service, and innovation.
Position Overview:
Under the direction of the CSR Supervisor, the Customer Service Representative (CSR) will take incoming calls, receive orders, schedule daily deliveries and address customer issues as they arise. The CSR must have extensive knowledge of the service area, preferably in the transportation and construction industry. Must have basic computer skills and be able to learn the operating system used in delivering concrete. Must be highly motivated with a strong sense of teamwork and able to build strong relationships with internal and external customers.
Key Responsibilities (Essential Duties and Functions)
The duties and responsibilities include but are not limited to the following:
Intake and verify orders via centralized call center with high call volumes
Maintain a pleasant and accommodating demeanor over the phone and always demonstrate positive and professional attitude with customers, drivers, dispatchers, salesmen etc.
Aggressively seek timely solutions to developing problems while fostering lasting business relationships with our customers
Develop a positive rapport with Ready Mix Drivers, Team members and the customers
Schedule, dispatch and control the appropriate level of drivers required to satisfy customer demand while maintaining safety and efficiency goals established by the company
Must be able to navigate various GPS systems. Needs to be familiar with our local delivery areas and must be able to assist drivers in finding jobsites.
Must be able to work overtime and varying shift including early mornings, late afternoons and Saturdays
Record accurate deliver and product information on order, negotiates delivery times with customers
Attention to detail is imperative to accurately record delivery and product information into command dispatch system with ability to negotiate delivery times with customers
Must be able to perform in high call volume situations while multitasking with plants, team members in the office while sitting for long periods of time
Other Requirements
Display a professional and courteous attitude to co-workers, supervisors, and the general public at all times
Must be willing to travel and work away from home when required
Must be will to work nights and weekends when necessary
Strict adherence to safety requirements and procedures as outlined in the Manual of Safety Practices and Procedures
Strict adherence to Company policies and procedures as outlined in Employee Handbook
Willingness to work in an team environment and assist co-workers or supervisors with other duties as required
Timely and regular attendance is an expectation and essential function of this position
Employees will be held accountable for adhering to the workplace schedule
This position is subject to pre-employment drug screen
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
Education/Experience
High school diploma or general education degree (GED)
One to two years related experience in call center or customer service position
Trucking related industry experience preferred
Knowledge/Skill Requirements
Demonstrates ability to multi-task and prioritize workloads in a fast paced environment.
Demonstrates ability to communicate effectively with all departments and customers on the phone and in person.
Detailed-oriented and thorough in all duties and be able to work extended hours when needed.
Proficient with Microsoft Windows applications, ideally having exceptional typing skills
Excellent organizational, customer service and telephone skills.
Strong written and oral communication skills with high attention to detail.
Ability to work well in a high stress environment.
Ability to perform well in a small team environment.
Ability to deal with problems as the arise in a professional and courteous manner
Bilingual (English/Spanish) - Ability to speak, read and write fluently preferred
Work Environment
Office setting
This position is a largely sedentary; however, caution needs to be taken when lifting files, boxes, opening file cabinet drawers
To avoid injuries to hands, back, and neck, proper ergonomics should be maintained while working at desk/workstation
Ability to sit and stand for extended periods of time
The statements included in this job description are not intended to be all-inclusive. They represent typical elements and criteria necessary to successfully perform the job. Other duties may be assigned as required. Requirements for this job are subject to modification by the Company and its designees, and reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
What CRH Americas Offers You
A culture that values opportunity for growth, development and internal promotion
Highly competitive base pay
Comprehensive medical, dental and disability benefits programs
Group retirement savings program
Health and wellness programs
About CRH Americas
CRH Americas has a long and proud heritage as one of North America’s largest corporations. We are a proud reflection of the hundreds of family businesses, local and regional companies and mid to large sized enterprises that together form the CRH Americas family. CRH Americas operates with a decentralized, diversified structure, letting you work in a small company environment while having the career opportunities of a large enterprise.
CRH Americas is a great place to grow! If you’re up for a rewarding challenge, we invite you to take the first step and apply today! Please complete your online application and profile which will be sent directly to the appropriate Hiring Manager. Thank you for your interest in the CRH Americas family!
RiverBend Materials is an Affirmative Action and Equal Opportunity Employer.
EOE/Vet/Disability--If you want to know more, please click on this link.
