Provides professional and competent customer service regarding applications for Company products or services, and in responding to inquiries and complaints; inputs and maintains customer data in a customer information system.
Responsibilities
Performs all clerical requirements associated with the service activation process to include the following: Taking and reviewing all applications for purchase of gas and non-gas products and services; Arranging for deposits; Obtaining customer, account and premise information; Determining customer credit worthiness; Initiating and completing service orders; Verifying all information for accuracy. Discusses and processes customer requests for discontinuation of services.
Handles independently or coordinates with appropriate Company personnel the administrative aspects of, and response to a variety of customer requests, inquiries, and complaints. Examples of these customer requirements include those regarding customer/account/premise information, consumption, repairs' adjustments, billing, delivery, equipment, leaks, maintenance, delinquency, payments, products, programs, services, etc. Resolution of these issues may involve proper analysis of facts, researching accounts, preparing documents, and communicating effectively with customer and/or appropriate personnel.
Operates a computer terminal or personal computer and appropriate software on-line to enter and maintain data in a customer information system. Uses other equipment and software such as facsimile machines, paging equipment, printers, bill printers, internet, etc.
Provides and extends at all times a courteous and tactful demeanor when dealing with all customers, employees or the public, by phone, in person, by mail, or by electronic communications.
Effectively works as a team member; provides feedback to the supervisory group on ways to improve the effectiveness of processes. Refers issues that he/she cannot resolve to the appropriate representative to ensure proper and efficient customer service.
Performs on a regular basis general housekeeping tasks, keeps workplace neat/clean/orderly condition and observes/practices good work safety habits on the job.
Qualifications
Required Education and/or Work Experience:
Approximately one and one-half years' experience in similar line of work, not less than six months of which must have been as a Customers Relations Representative Trainee, Grade 3.
Good working knowledge of the methods, practices and procedures of the work involved.
Ability to define problems, collect data, establish facts and draw valid conclusions along with applying concepts such as fractions, percentages, ratios and proportions to practical solutions.
Preferred Education and/or Work Experience:
Preferably a high school graduate with at least one year of business school or equivalent infield work experience.
We are proud to be an EEO/Females/Minorities/Veterans/Disabled employer
We maintain a drug-free workplace and perform pre-employment substance testing
Qualified applications with criminal history will be considered for employment
